Hyatt Place’s Ongoing Breakfast Test: Will $14 Charges Replace Free Morning Meals?
Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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Mass tourist brawl at five-star Egyptian resort over unpaid hotel bills sees staff hospitalised
A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
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Young leaders don’t always act so young
On the stage on Day One of the HICAP Australia, New Zealand conference (HICAP ANZ) in Sydney this week, CBRE Asia Pacific’s Nick Hill showed wisdom beyond his years when he suggested while he has started his career going through a very challenging…
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Public-funded facilities offering ‘hotel’ services to be investigated
Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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Holistic approach key to retaining talent and maximizing profit
The evolving landscape of human resources in the hospitality industry has become a focal point as companies grapple with the twin challenges of talent acquisition and retention, particularly as labour shortages continue to plague the sector…
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Lang & Schwander principals buy southeast Swiss hotel
Sebastian Lang and Marcus Schwander, hotel interior design company Lang & Schwander’s principals, have acquired Hotel Engadinerhof in Pontresina, southeast Switzerland. Financial specifics of the transaction were not revealed…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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My Place Hotels CEO talks evolution of extended stay, breaking the mold
With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.
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Why Recruiting Tech Talent in Hospitality Is a Challenging Task
As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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Navigating Cyber Threats in Hospitality: Key Takeaways from HITEC 2024
During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance…
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Menu Price Increases Need a Quick Reverse Course
When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of discussion often include new methods, advancements, current concerns, and directional advice, but how do you know what to accept as…
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Booking.com sounds alarm on AI-enabled travel scams
As travelers rush to book their summer getaways, Booking.com's internet safety boss says watch out for supercharged AI scams.
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Generator built its business on the hostel concept. Just don’t call it that anymore.
In 2005, the film director Eli Roth made a movie that gave hostels a really bad name. Putting the ludicrous plot and gory violence aside, “Hostel,” a film about two college students and their bad travel choices, cast hostels in a very seedy light…
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Aimbridge’s new CEO is busy fixing the company. He’s doing it with a rolling pin.
Imagine a layer cake. Multiple sheets of stacked cake bound by frosting. All the layers are connected, but when the tines of a fork dig in, it can be a deep dive from the top section to the bottom one…
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Howdy, partner! Lodging companies to management companies choose partnership over M&A
Sometimes, it’s better to rent or lease than to straight out buy. In homes and cars, yes—what about in the hotel business?
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Lighthouse expands in APAC, brings its insights to hoteliers in the region
The newly-rebranded Lighthouse (formerly OTA Insight) is keen to shine more light on data insights for hoteliers in Asia Pacific. Chief Revenue Officer, David Collier, during a recent visit to Singapore, shared that with the business experiencing…
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