A woman in the US was left horrified after discovering that her hotel in Las Vegas added a surprise charge onto her bill which tripled the fee.
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Green certifications for hotels: what hoteliers need to know
Whether it’s LEED, BREEAM or Green Key, green certifications are no longer just a way to stand out: they have become necessary for hoteliers who wish to remain competitive while raising environmental concerns…
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The Owner of This Luxe Palm Beach Hotel Wants to Sell—for $1 Million a Room
Hotels in the Palm Beach area are apparently a hot commodity. The Ben hotel, in West Palm Beach, Florida, may soon be sold for an impressive $1 million per room, Bloomberg reported recently.
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Leadership Change at the Helm of Peninsula Hotels
In the span of a few months, the Chief Operating Officer, Peter Borer, and the Chief Executive Officer, Clement Kwok, will retire, passing their respective batons to Gareth Roberts and Benjamin Vuchot…
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Helsinki Named World’s Most Sustainable Travel Destination
Helsinki has achieved its target of being the world’s most sustainable destination. The Finnish capital was ranked number one in the latest Global Destination Sustainability (GDS) Index, which was published on 16 October 2024…
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S.Korea’s premium kimchi war escalated by luxury hotels
The country’s luxury hotel and casino operator Paradise has jumped into the premium kimchi retail business.
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The Advantages of Owning a Small Hotel
How hands-on operations, a personalized approach, and shifting market dynamics are making boutique hotels a compelling investment.
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Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia, and Eastern Europe, is excited to announce the appointment of Ugur Talayhan as Country Manager for Türkiye, Eastern and Central Europe, effective September…
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In this Houston hotel spa massage, 3 people work in harmony
Imagine falling asleep. The slow process of turning your brain off, and the involuntary jerk as your body finally fades into relaxation. During the Thompson Spa’s new Trio Luxe service, where three masseuses massage your body in synchronized…
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Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
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The Trump Organization wants to open a luxury hotel in the heart of Israel
Donald Trump’s family business tried to open a luxury hotel in Jerusalem, Israel, according to a report.
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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The Growing Popularity Of Luxury Branded Residences In London
From Six Senses to the Dorchester, exclusive names in the English capital are now offering five-star service for longer than just a holiday.
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Choice Hotels introduces Lobby in a Box modular design package
Choice Hotels International has introduced a new modular design package, Lobby in a Box, to enhance extended stay hotel conversions for its Suburban Studios and MainStay Suites brands.
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We speak to the CEO of Raffles and Fairmont about the evolution of the brands and the future of the luxury hospitality industry.
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Meet Bengaluru hotel's work-from-home receptionist. Netizens debate over innovation vs inconvenience
A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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The Spatia Melides development in Portugal offers a range of luxurious — and very expensive — residences, villas, and estates, starting from €3.99m writes Property Editor Tommy Barker
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