Five ways pre-stay communications help labor productivity
Guest expectations were put through the ringer this past summer…
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Three Key Trends for Hotel Conferences and Events This Fall
While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.
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The Five Freebies of Wellness and Where Hotel Tech Fits In
Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
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Regent debuts Regent Taste Studio – a multisensory dining experience
The global brand premiere of Regent Taste Studio was staged in Singapore, featuring Regent Phu Quoc chefs in collaboration with world-renowned visual artist Mr Dripping.
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The Top 5 Reasons Why Hotel Guests Look But Don't Book
We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase…
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Jamba Robotic Kiosk Opens In Travel Stop
Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
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Robot-run hotels are here, but guests have mixed reviews
In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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Tourism and the metaverse: towards a widespread use of virtual travel?
The metaverse can be defined as a set of virtual shared spaces that are indexed in the real world and accessible via 3D interaction…
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How innovative hotels are using NFTs to attract international travelers
Tourism is on the rise. As more and more people get back to traveling, some regions are already seeing travel spending reaching pre-pandemic levels. The US is even poised to grow beyond that level and set record highs in travel spending…
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6 Ways to Use QR Codes. Seven suggestions for adding contactless tech to your hospitality business
QR codes may resemble little boxes of pixelated TV fuzz, but they’re actually high-tech tools that can help streamline your business practices and potentially increase sales.
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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TRAVEL IS BACK - AND SO ARE THE HACKERS
After a two-year hiatus, travel is back in full swing - and so are the hackers, looking to take advantage of your brand reputation and hack your customer accounts.
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Economy properties as guestroom vending machines
Vending machines are basically small-scale F&B kiosks that replace the need for a cashier or any other form of staffing besides the restocking and maintenance. Can hotels be the same?
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Web 3.0 Spawns NFTs, Virtual Worlds and a Giant Revenue Opportunity
If Nike can sell a pair of virtual shoes for $186,000, what will people pay for an NFT that grants them exclusive digital and physical perks at your hotel?
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Give Guests What They Want: Self-Service Options
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
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This current travel surge in the post-pandemic era won’t last forever. And yet, TripAdvisor is written in permanent ink…
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MOBILE-FRIENDLY HOTEL WEBSITE: WHAT IT MEANS AND WHY YOU SHOULD CARE?
Search the term “mobile-friendly website” on Google. There are nearly 1,800,000,000 results. With all this hype, are you wondering what this term means? Importantly what it means for your hotel?
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How Wearable Tech Can Reduce Injuries for Hotel Workers
Hospitality workers face risks every day that can lead to injury while on the job…
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