What Happens When Influencers Find Your Favorite Hotel?
A luxury hotel’s greatest asset is the one thing it increasingly struggles to advertise: privacy.
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South Korea introduces two-stage hotel star rating checks
South Korea has adopted two-stage hotel rating checks, including unannounced inspections and anonymous overnight assessments for four- and five-star properties.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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Ownership change at Grand Metropolitan Hotels Group
Gravity Capital Hong Kong has become the new shareholder of Grand Metropolitan Hotels Holding B.V., marking the conclusion of the former joint venture structure with VZB.
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12 rules for the hotel breakfast buffet
Ditch the PJs, leave cleaning to the pros and use the right tongs.
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According to multiple media reports, the standalone property project located at No. 233 South Shaanxi Road, Huangpu District, Shanghai – the Mia Hotel – has completed equity delivery…
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Hong Kong hotel sector recovery elusive for unprepared investors
An uneven rebound is favouring established operators as tight supply constraints raise the barriers to entry
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California police department caught 'passive monitoring' hotel pool
A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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Expedia Boosts Its Full-Year Sales Outlook on Strong Bookings
Expedia Group Inc. raised its annual sales forecast, signaling that consumers aren’t being deterred by higher hotel prices and airfare.
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Barbara Muckermann. The End of More for More’s Sake
As prices rise and old signals of luxury lose force, the future of hospitality will be defined not by how much a hotel can add, but by how precisely it understands what guests actually want.
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CMA extends inquiry into ‘suspected sharing’ of sensitive data by hotels
The Competition and Markets Authority (CMA) has confirmed it is continuing to investigate suspected anti-competitive conduct by three leading hotel groups and hotel data analyst CoStar following six months of information gathering…
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Travel agencies grew hotel bookings twice as fast as the OTAs
Commissionable room nights rose 11.8% in the first half. The commission per night rose 0.8% — everywhere else in distribution, growth is the thing that gets repriced
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Geopolitical labour pipelines: The hidden cost of luxury hospitality
Luxury hospitality is one of the world's most globalised industries, relying heavily on migrant workers to deliver premium guest experiences.
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Why Marriott is turning hotel rooms into showrooms
Marriott is deploying a new e-commerce strategy with destination-specific drops, selling the same decor and furniture found in its hotels as customers continue to impulse-buy based on travel experiences…
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Why Hotel Distribution Is Still Broken, And What Comes Next
A couple of Saturdays back, a supplier asked us to block a user: 3,000-plus searches on one property, one set of dates, in 40 minutes. Normally that's fraud. It wasn't. It was an AI agent, a model wired to a headless browser…
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UCB buys Cube hotel in £15m hospitality plan
A university has bought a recently-closed hotel and restaurant as part of a £15m investment programme, aimed at expanding hospitality training and creating more than 150 jobs across the city.
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Hotels warned on AI readiness as tools gain traction
Access Hospitality has warned that many hotels are not ready to use artificial intelligence effectively, limiting the value they can get from AI tools.
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