The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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World’s priciest hotels charge record prices in defiance of luxury slowdown
The world’s most expensive hotels charged record prices last year as wealthy travellers splashed out for access to amenities such as hyperbaric oxygen therapy and sound baths, defying a slowdown in the broader luxury sector…
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It’s Personal Stories, A Hospitality Podcast Launches New Website
It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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Helsinki has issued a public invitation to Pamela Anderson: come to Finland’s capital and reclaim your Finnish family name, Hyytiäinen…
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US hotel giant Hyatt allegedly attacked as stolen data appears online
A ransomware gang claims it broke into Hyatt’s global hotel empire, saying it stole internal logins and financial data that could be downloaded for free.
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Hotels Lying About Toiletry Brands: How Common Is It, And Does It Matter?
I have to say, I really find it disappointing that hotels play these kinds of games, especially over longer periods of time…
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The other day I spent time with a few of the truly serious humans in the world of networking and security last week. I always find discussions with these industry experts fascinating, particularly the insights into the thought processes of those on…
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In the sleek, rain-slicked streets of Amsterdam, a new and unsettling demographic is becoming increasingly visible: the working homeless. It is a phenomenon that is no longer confined to the fringes of society. In the shadow of the Rijksmuseum and…
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AI hiring is here. It’s making companies — and job seekers — miserable
As America’s labor market slows, AI-led interviews and auto-generated cover letters are dramatically changing the process of getting a job. And maybe not for the better.
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Singapore’s Luxury Hotel Boom: How the Lion City is Winning the High-End Tourism Bet
For decades, Singapore has been known as a global financial hub and a model of urban efficiency. However, as we move into 2026, the Lion City is undergoing a glittering transformation.
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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Think Outside the Guestroom: Innovative Strategies to Drive Hotel Revenue
If your hotel’s top-line revenue is stalling or declining, you should consider ways to increase the other line items.
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The Trends Reshaping How We Eat and Drink in 2026
In the United States, food and beverage trends don’t just shift, they erupt, rewriting the rules of how we cook, sip, and gather. The question for 2026 isn’t what’s next, but how fast we’re willing to follow…
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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New Authentication Standards for Global Hotel Bookings
The hospitality sector relies on trust, yet centralised guest data systems create a constant security challenge. Data breaches can damage brand reputation and trigger heavy regulatory fines worldwide. Moving beyond traditional username and password…
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What 2025 really taught us about hospitality
A firsthand reflection on the trends, truths, and evolving behaviours shaping the future of the Indian F&B industry.
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Fake captain allegedly flew hundreds of plane passengers using forged credentials
It was a sky-high scam. A co-pilot allegedly forged certificates to qualify himself for a captain position with a Lithuanian airline — and helmed flights carrying hundreds of passengers throughout Europe…
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Jose Mourinho has been accused of leaving his former club Fenerbahce with an eye-watering £656,000 bill after staying at a luxurious five-star hotel for the majority of his 16-month spell in charge of the Turkish Super Lig club, as per reports in…
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