You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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AI on Australian travel company website sends tourists to nonexistent hot springs
An AI-generated blog on a tour company’s website has landed tourists in hot water — and not the kind they were looking for — after it emerged the “tranquil” northern Tasmania hot springs it recommended don’t actually exist…
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Hotel tech is advancing, but operational impact still lags: Otelier
Otelier has released The 2026 Hotel Operations Index: Progress, Pressure, and the Path Forward, an industry report developed in partnership with hospitality software company Agilysys and cloud business management company Sage…
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IHG taps McDonald’s VP to guide artificial intelligence strategy
With deep technology expertise and franchise understanding, Wei Manfredi joins IHG as senior vice president of AI and architecture.
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China's market regulator probes Trip.com over suspected abuse of market dominance
China's market regulator has opened a formal investigation into online travel platform Trip.com Group for suspected abuse of its dominant market position and monopolistic practices, according to an official notice released on Wednesday…
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Google Changing How We Book Everything from Hotel Rooms to Tours to Flights
Google and a group of major retailers launched a new tool (Universal Commerce Protocol), the takeaway is shopping will no longer depend on clicking through a website.
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The other day I spent time with a few of the truly serious humans in the world of networking and security last week. I always find discussions with these industry experts fascinating, particularly the insights into the thought processes of those on…
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What to expect from hospitality and travel technology in 2026
2026 will be defined by two forces: frictionless travel experiences and the industry’s struggle to keep up with AI‑driven change. The hotel industry needs to move from fragmentation to a unified system, but the speed of AI innovation is creating…
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AI use reaches 91% in Middle East hospitality
The use of artificial intelligence in the Middle East’s hospitality sector is accelerating, with 91 percent of industry leaders already using or piloting AI-related tools, a new survey showed.
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AI hiring is here. It’s making companies — and job seekers — miserable
As America’s labor market slows, AI-led interviews and auto-generated cover letters are dramatically changing the process of getting a job. And maybe not for the better.
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Atari Launches Hotel Chain & Invites Gamers To Invest In 'The Future Of Hospitality'
No, your eyes are not deceiving you. Atari have launched 'the first-ever purpose-built gaming hotel in the Western Hemisphere', and it sounds like something from a sci-fi movie come to life.
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Amazon's lawsuit against Perplexity intensifies scrutiny of AI-generated answers and data sourcing, with knock-on effects for how travel demand is identified and directed online.
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Can the future of hotel reviews be completely AI-generated?
I feel that the scenario is no longer speculative. It is, if anything, the natural extension of where reputation systems are already heading. It is easy to imagine Tripadvisor, Google or any major OTA replacing the old free text box with a short…
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How Makkah’s hotels sustain performance under constant high demand
What GMs can learn from Makkah’s operational playbook to build resilient hotel operations. When every day feels like peak season, hotel leadership becomes less about managing the moment and more about building stamina…
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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Hotel robots work best for delivery, not bartending, Taiwan operator finds
As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation.
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New Authentication Standards for Global Hotel Bookings
The hospitality sector relies on trust, yet centralised guest data systems create a constant security challenge. Data breaches can damage brand reputation and trigger heavy regulatory fines worldwide. Moving beyond traditional username and password…
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AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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