How The Digital Guest Journey Is Unlocking The Next Era Of Hospitality
Hotel guest expectations have never been higher. Through a combination of steady technological advancements and demographic changes, the lives of modern consumers have become deeply linked to their mobile devices…
read more
Catalysts for Change: 5 Innovative Ways Hoteliers Can Adapt to Today's Travellers - By Peter Waters
Amadeus is passionate about travel and we know our partners are too…
read more
Scotland's Gleneagles named the hotel with the best service in the WORLD in prestigious awards
The hotel has won the World's 50 Best Hotels' ‘Art of Hospitality’ award for 2023 - Gleneagles, located in the heart of Perthshire, first opened its doors in 1924…
read more
Sick of Junk Fees? Sneaky Hotel Charges Could Be the First to Fall
THE VIEWS EXPRESSED BY CONTRIBUTORS ARE THEIR OWN AND NOT THE VIEW OF THE MESSENGER - Abipartisan effort in the Senate has called for federal legislation that would rein in junk fees charged by hotels…
read more
Ending tipped wage system will hurt the people it's trying to help: Fifty/50 Group's Scott Wiener
Opinions on tipping systems - What's good for the industry?
read more
Turn Weak Hotels Into Multifamily Properties
The idea of converting offices to multifamily has attracted a lot of interest, given falling valuations, uncomfortably high vacancy rates, the ongoing popularity of hybrid office use, and the uncertainty of the future…
read more
There’s one thing a hotel website can never tell you about a property - OPINION
In a very clever recent brand campaign, Small Luxury Hotels (SLH) identified six types of travellers and teamed them with hotel experts to find the hotels that best suited their personalities.
read more
When the zipper on my grandmother’s 1960s-era dress gave out before an event at a historic San Francisco hotel, and with no time to visit a tailor or buy a new outfit, all I could think was: thank goodness for Tom Wolfe, the man who first introduced…
read more
Hyatt shares plans for Hyatt Studios
Hyatt Hotels Corporation has revealed significant updates to Hyatt Studios, the latest select-service brand in the Hyatt portfolio, including executed franchise agreements for the first locations in Mobile, AL, and Marysville, CA…
read more
Catching crabs in Norway is the bucket list item I never thought I'd tick off
They can grow up to 1.8 metres wide, you have to wear full face helmets to go and see them, and they weigh as much as 12.7 kilograms. What could go wrong?
read more
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles…
read more
ReviewReplyGPT Announces Restaurant AI Review & Reputation Management Software
A new reputation marketing solution powered by GPT-4 technology has been announced by ReviewReplyGPT, leveraging AI to craft review responses.
read more
The rat in that Abuja hotel, by Charles Dickson
In a shocking twist of events, a prestigious luxury hotel recently welcomed a new VIP guest that has undoubtedly set the hospitality industry abuzz. Say hello to the hotel’s uninvited but determined guest – the rat…
read more
Agoda’s annual Customer Review Awards recognize nearly 24,000 properties across 125 markets for outstanding service, with Asian properties securing top spots.
read more
CEO plays up Airbnb's value over hotels
As hotel rates continue to climb upward, Airbnb CEO Brian Chesky said he sees opportunity for Airbnb to better compete on price against traditional lodging.
read more
With WooHoo® Voice AI technologies integrated with GoTickin, hotel guests can now directly request amenities like toiletries and room maintenance along with food & beverages, room controls, etc. through a simple voice or touch command…
read more
When It Comes to the Benefits of Guest Messaging Technology, More Hoteliers are Getting the Message
The State of Travel 2023 report, published last month by Skift Research, contains more than 250 insights. But there was one statistic that stood out for us: the low adoption (10%) of guest messaging platforms by hotels worldwide…
read more
Two weeks left to nominate for 2023 Hotel Cateys
There are just two weeks left to make a nomination for the Hotel Cateys, the awards that celebrate the most dedicated hotel operators and their employees in the UK…
read more