Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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The new wave: How Gen Z and millennials are reshaping hospitality
Forget everything you thought you knew about career progression. For the generations now dominating the hospitality workforce, a job is no longer just a job. It’s a stepping stone in a complex web of learning, meaning, and personal reinvention. As…
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MICHELIN GUIDE TO UNVEIL FIRST-EVER GLOBAL HOTEL KEY SELECTION ON OCTOBER 8, 2025
The MICHELIN Guide is proud to announce the launch of its first global MICHELIN Key Selection, set to be revealed on October 8, 2025…
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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OTAs Undercut Hotel Direct Rates in 75% of Searches
Biannual World Parity Monitor reveals the scale of price pressure on hotel direct channels — and where hotels still hold the advantage
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Is AI Killing Your Hotel Sales?
Why Agentic Search Is Quietly Rewriting the Rules and How to Keep Up
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The Gulf investors who are shaping global tourism
From London’s Park Lane to island resorts in the Indian Ocean, Gulf investors are steadily expanding their footprint in some of the world’s most prestigious hospitality assets.
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China’s super-rich investors eye Shanghai hotels for scarcity value, tourism appeal
High-net-worth individuals and corporate investors accounted for 88 per cent of all property deals in Shanghai last quarter, according to JLL
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Patrick Saada - Boutique hotels vs. large hotel investments
Patrick Saada highlights boutique hotels as the future of hospitality.
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Israeli luxury hotel project partnering with Leonardo DiCaprio gains approval
Project led by the Hagag Group and Hollywood star secures final approval in Herzliya, expanding to 51,000 square meters with 365 rooms, a marina and eco-friendly design
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Dubai Royal’s $50,000-a-Night Resort Flaunts Africa’s Future in Luxury Travel
From gorilla trekking to vineyard stays, capital is pouring into Africa from billionaires, tech moguls and Middle Eastern investors who want a share of the continent’s luxury travel market.
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Do luxury hotels need a farmer-in-residence?
From Ibiza to Indonesia, hospitality brands are cultivating a new travel experience, where wellness begins in the soil and ends at the table
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Why Hilton is confident about continued NUG growth
Hilton CEO Chris Nassetta said the growth should come organically, adding that the company wants to add more brands this year.
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Beyond the plate: How Gen Z is driving the rise of immersive dining
Experiential dining is nothing new. It was even parodied on a recent episode of The Simpsons, which famously predicts the future.
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Hospitality CEOs on the future of travel in 2030
Each year, CEOs of the Global Hotel Alliance’s 45 member brands are invited to gather at a standout property within the group’s portfolio for a week-long summit of strategy sharing, future-gazing, and relationship-building, punctuated by fine dining…
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Italian investors seek the next resort
It might be a stretch to say that Rome has fallen out of fashion this year, but negative publicity around overcrowding – with millions of pilgrims expected in the Vatican’s Jubilee year – has definitely made some tourists hit pause on the Italian…
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What is the Gen Z stare — and why should hospitality owners care?
Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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