What It’s Like to Be an Undercover Luxury-Hotel Inspector
“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Liverpool Street hotel-led development brought to market for over £75m
Designed by Kohn Pedersen Fox architects, the fully consented mixed-use hotel and office tower encompasses a total of 340,085 sq ft (GIA), arranged over four basements, ground, and 45 upper floors.
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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Wyndham targets midscale hotel segment to meet growing demand in Saudi Arabia
US hospitality giant Wyndham aims to extend beyond the luxury market as it eyes the midscale segment to fill a gap in Saudi Arabia’s booming hotel market.
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New tipping law comes into force on October 1 - affecting all pubs, restaurants and cafes
Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
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Glyn Aeppel on music's inspiration, taking risks
Glyn Aeppel is a hotel developer and a music composer who finds inspiration and spark her business creativity…
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W Hotels’ Lessons in Luxury’s Evolution to Meet Global Consumer Expectations
The newly transformed W Hotels’ flagship properties have reimagined their cultural programming and offerings across hospitality, music and fashion to cater to the demands of its discerning clientele. Now, BoF sits down with the senior vice president…
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Hotel Kakola. Voluntarily in prison.
Although only 42 metres above sea level, Kakola Hill is visible from all sides of Turku city. In the past, as the site of one of Finland's most notorious prisons, it was looked upon with dread. Now it's the envied residential area where everyone…
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What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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Gencom enters NYC with Thompson Central Park Hotel acquisition
With the reported $300 million buy, the firm strengthens its relationship with Hyatt and positions itself in “one of the world’s top hospitality markets.”
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Redefining Hotel Search for Travel’s Experiential Era
Travel search and booking has long been a four-box checklist for the hospitality industry: destination, dates, number of people, and budget. The traveler fills out the basics of a trip, and the supplier — a hotel, an airline, a travel agency —…
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Owners’ how-to guide for successful transient-to-extended stay hotel conversions
Owners and developers are already well aware of the benefits of transforming a transient asset into an extended stay hotel. In this exclusive interview, Extended Stay America shares next-level tips for managing the conversion more effectively…
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Sam Nazarian and Tony Robbins Are Launching Longevity Clubs and Hotels
The Estate is the latest entrant in the $5.6 trillion-per-year global wellness industry and will include hotels, residences and longevity centers with $35,000-a-year memberships.
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Hotel chain Hilton targets ‘quiet quitting’ over-50s in London recruitment drive
Research found many workers cite burnout from their current office-based roles when looking for a career change
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What do Sir Winston Churchill and Israeli entrepreneurs have in common? Laurence Geller can explain. The prominent businessman believes they share a can-do attitude and distinct curiosity, traits that Geller – one of the world’s most recognised…
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