Is the outdoor smoking ban a smoking gun for hospitality?
London’s D&D restaurant group isn’t the only major player in UK hospitality to significantly invest in outdoor spaces over the past 17 years…
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Hotel Loyalty Is Dying As Brands Choose Owners Over Guests
This is going to sound harsh, but I find big hotel chains to be among the more duplicitous businesses in travel. Ouch, I said it, give me bed bugs and an overcooked egg!
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Strategic moves for hospitality in the tourism sharing economy
The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
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How To Score A Free Hotel Room Upgrade, According To Travel Experts
Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
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Chinese mainland netizens are calling for a boycott of a hotel chain owned by a Taiwan-based company after its hotel in Paris, popular among Chinese mainland travelers, refused to display the Chinese national flag despite the fact that the hotel was…
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‘Experience Is Not Expertise’: Why Rich, First-Time Hoteliers Are Failing So Spectacularly
A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
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What will be the impact on hospitality of the antitrust ruling against Google?
Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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My Place Hotels CEO talks evolution of extended stay, breaking the mold
With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.
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Equity and inclusion in hospitality must increase in line with diversity
The diversity of hospitality workforces is rising and HR policies to support equity and inclusion must keep pace, say experts in the matter.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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The inside scoop: George Fleck
We chat to the vice president and global brand leader of W Hotels about its evolving identity and whether there are too many brands out there.
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Breakfast, best meal of the day, not always…
Working as part of the hospitality industry can often be a curse, you always look around, scan the room, and observe operations. When you see a smooth, well-run business with satisfied customers, you feel proud of your profession. It’s when things…
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How Wellness is Transforming Travel
When the Global Wellness Institute released its latest valuation report this year, it forecasted that the wellness tourism market would surge from $651 billion in 2022 to $1,4 trillion by 2027, making it one of the fastest growing and robust sectors…
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Is the Importance of the OTAs Blown Out of Proportion?
A recent industry report claimed that there were distinct advantages of partnering with the OTAs.
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Break These 6 Rules When Job Searching
Break the first rule that says your resume must show every job you have ever had in your career.
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Shaping leadership with Anders Johannesson of Hilton Dubai
Anders Johannesson, GM of Hilton Dubai Creek Hotel & Residences, discusses his hospitality journey and explains how a collaborative philosophy is the driving force behind the success of the property.
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If you want to fly too high, you end up burning your wings
A long time ago, a popular singer made a hit with his song: “Even if it rains, the summer will be hot, hot, hot, from the Côte d'Azur to Saint-Malo”…
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