Marriott cuts ties with Sonder
The beleaguered apartment-style rental company has lost a majority of its value as a SPAC and bookings have been on the decline.
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Did a Hotel’s Request for Survey Responses Cross an Ethical Line?
Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology…
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David Marriott, chairman of the board of Marriott International, settled a decades-old pronunciation debate this week during an event with loyalty members at the company’s headquarters in Bethesda, Md…
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What is the winning formula for a standalone branded residence?
The appetite from developers, brands and buyers for branded homes that are not physically attached to a hotel is growing.
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How Local Activations and Community Engagement Drive Hotel Success
I used to treat ADR and RevPAR as gospel—twin pillars holding up the temple of “successful” hotel management. Then a six‑year‑old shuffled into our lobby, laced his fingers through Santa’s glove, and whispered that we were the only place he’d get to…
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Hotel groups grow loyalty membership despite 'points fatigue'
Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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Do the big brands have a place among Africa’s Big Five?
Brands like Marriott and Hilton are expanding big-time into Africa, even into safari destinations. Will it be at the expense of locally owned lodging businesses?
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Hotel giants should mind the channel
Several major hotel brands have announced their entry into the African safari industry in pursuit of new markets and experiences – but not without challenges.
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Free breakfast is disappearing at popular hotel brands
Have you ever planned part of a vacation stay around a free breakfast? Whether it’s sitting down for eggs and waffles or having a coffee and banana to go, complimentary morning meals are a key factor for many travelers when choosing a…
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Every One of Marriott's Hotel Brands, Explained
We break down each of Marriott’s more than 30 hotel brands, highlighting key differentiators and market positioning.
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What hotel owners should expect -and demand- from an operator?
Let’s not kid ourselves, brands need owners. This realisation has come to the market as ownership of hotels by the big flags has faded away as they have gone asset light, whilst the number of available brands has soared…
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Data Privacy Breaches: A Wake-Up Call for Hotel Operators
In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile…
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What Marriott CFO, industry experts think of CitizenM deal
Hospitality pros say Marriott will need to work hard to ensure CitizenM doesn’t cannibalize its other lifestyle brand, Moxy. CFO Leeny Oberg says that won’t be a problem.
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Marriott International to Acquire the citizenM Brand
Marriott International announced it has reached an agreement to acquire the lifestyle brand citizenM, a unique and innovative offering in the select-service segment. The transaction is expected to accelerate Marriott’s global expansion of its…
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Accor says no ‘cracks in demand’ for Q1 earnings
Paris-based Accor posted strong revenue, RevPAR, net unit growth and pipeline numbers as part of its first-quarter earnings.
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Marriott CEO on instability, the biggest hurdle for developers
At an event for Marriott’s millionth open room in the U.S., Anthony Capuano talked exclusively to Hotel Investment Today about NUG, tailwinds and the power of conversions.
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From dosas to door greets: Marriott Hotels' 24-hour welcome goes global
Marriott Hotels, in collaboration with The Secret Little Agency (TSLA), has unveiled its latest campaign in the Asia Pacific region (excluding China), aimed at celebrating the 24-hour hospitality experience offered by properties at the company…
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