Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14…
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The Hotel Investment Lifecycle Is No Longer Linear, According to New Cushman & Wakefield Insight
Higher capital costs, operational complexity and shifting investor expectations are forcing hotel owners and developers to revisit decisions at every stage of ownership.
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China’s tourists flock to experience a pretend typhoon as ‘dark tourism’ flourishes
The concept of ‘paying to suffer’ soars in popularity, with simulated disasters proving a modern twist on visiting sites of historic tragedies
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India’s Hotel Pipeline Reaches 1.61 Lakh Rooms
Hotelivate-Savills finds Bengaluru and Hyderabad leading RevPAR growth, while proposed supply raises absorption concerns in smaller markets.
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Europe’s hotel shake-up opens doors for digital operators
Regulatory tightening, changing traveler needs, labor shortages, and hotel succession challenges are creating new opportunities for digital operators.
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British Airways' hotel-inspired first class suites to start flying soon
British Airways is bringing the experience of a luxury hotel to 35,000ft with private first class suites, restaurant-style dining, bespoke bedding and skincare designed around the body's circadian rhythms…
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A Pyrenean landmark reopens as France’s highest hotel At 2,620 metres
After nearly three decades out of use, the 1930s Hôtellerie des Laquets has been restored beneath the Pic du Midi. Its 16 rooms promise an overnight stay shaped by altitude, mountain views and one of Europe’s most celebrated dark skies…
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Radisson's global HR chief wants to turn internal mobility into a talent-supply model
From cross-functional career moves to six-month general manager shadowing, Radisson Hotel Group is seeking to make internal talent a more dependable source of leadership and business capabilities.
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Expedia class action alleges hotel pricing rules drove up room rates nationwide
A new class action lawsuit claims Expedia uses hotel contracts and search-ranking tools to stop hotels from offering lower prices on their own websites or rival booking sites.
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Hotel housekeeping cross-training: How to support staff retention
Cross-training can improve housekeeping flexibility, but staff retention depends on fair workloads, paid training and meaningful career opportunities.
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1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month
The run of bad press for artificial intelligence (AI) continues, and this time it’s the turn of “predatory” online travel agencies (OTAs). These are the websites that look like a legitimate hotel website but are far from the real deal…
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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Hotel Blacklist Launches New Accommodation Industry Risk Assessment Tool
Hotel Blacklist has launched a new free online resource designed to help hotels and accommodation providers identify high-risk guests and prevent potential financial losses, property damage, fraud, and disruptive behaviour. The service, available…
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Your AI-Written Resume Looks Impressive; So Do The Other 200
There is a new problem landing on recruiters’ desks: Resumes and CVs are getting better and that sounds like good news, but there is a catch.
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How Spain’s housing crisis is reshaping hotel staff accommodation
A shortage of affordable housing is making it harder for hotels in Spain’s high-demand tourism destinations to recruit and retain staff.
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