“A VUCA world”, “a VUCA environment”, “VUCA leadership” and even “vucability”. These seemingly insightful phrases beg the question: What is VUCA?
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In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service…
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4 Simple tips to enhance your online charisma
Effective and illuminating advice for bringing out your best self on the computer screen and engaging the attention of your audience. A must-read for today’s digital professionals.
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Mind the generation gap! Generational differences in hospitality
A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads…
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Hotel industry performance: EHL's Pulse-Taker reveals 5 pain points
The year 2020 will be marked in history, surely for the travel and hotel industry. Most hotels suffer from a sudden disruption due to COVID-19 crisis and the consequent travel regulations…
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COVID-19: Impact on the hospitality workforce
The ruthless march of COVID-19 throughout the globe is first and foremost a human tragedy, affecting the health of hundreds of thousands of people…
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Communication is such a broad topic and it happens every single minute of the day. It’s everywhere! To learn how to better communicate, you must be aware of the way we, as people, communicate with one another…
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Teaching's new normal: The highs and lows of pedagogical adjustments
A personal and professional insight into how pedagogical strategies had to be adjusted when COVID-19 forced the EHL Lausanne campus to shut down in March 2020…
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It is a concept that fears many of us and yet is in almost everyone’s daily lives.
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