Tourist goes viral for questioning Malaysian hotel staff about ‘missing’ China flag
A Chinese tourist has gone viral online for confronting hotel staff in Malaysia over the absence of his national flag.
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EVT Hotels and Resorts has jumped on the AI bandwagon, becoming the first ANZ hotel group to launch its app in ChatGPT, a step forward in its digital evolution.
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The Brand Is Not the Asset Strategy
Hospitality Operations & Hotel Opening / Greenfield Development: IHG Hotels & Resorts now operates 21 hotel brands…
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Hotel chain latest to shutter business in Cuba in latest blow to island’s tourism
Spanish hotel chain Meliá is significantly reducing its operations in Cuba, joining a growing list of companies limiting their presence on the island…
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Hotels strive to be found as AI models conduct travel search
With people increasingly adopting AI to help plan their vacations, hotels are working to make sure that you check them out—and check in.
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N.Y.C. Hotel Housekeepers Will Earn Over $100,000 Under New Contract
A deal between a powerful union and an industry group substantially boosts annual pay for workers coping with New York City’s high cost of living.
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How hotels can protect guest data in the face of rising cyber threats
Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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‘Not worth compromising’: Why some Sydney restaurants are saying no to delivery
The demand for food delivery and takeaway might be on the rise, but for venues like RaRa Ramen, Porteno and LuMi, it just “doesn’t make sense”.
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How investing in staff wellbeing generated higher revenue at the Maldives’ Patina Hotels & Resorts
Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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Airport Hotels are back - but they aren’t an autopilot investment
The category that was considered one of hospitality’s most predictable asset classes behaves a little differently in a post-pandemic world. You can’t blame it. Work culture and travel patterns have changed, and the powers of technology have somewhat…
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Hotel Food Waste Crisis: 11 Chains Pledge UN Targets by 2026
Eleven major hotel chains including Accor, Hilton, and Melia commit to halving hotel food waste by 2026, targeting buffet operations as part of UN climate sustainability goals.
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How public support can make a deal stack up
Public support can take many forms when it comes to getting a project off the ground, but today, there is one critical type of support many hotel developers don’t just want, they need: public incentives…
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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Indonesia moves to regulate unregistered tourism accommodation
New Indonesian government rules will require all hotels, villas and short-term accommodation to hold valid licences by March 2026 or risk being removed from online travel agency (OTA) platforms, the Ministry of Tourism has announced…
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Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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Airbnb makes decisive move into hotels as experts warn of brand shift
Airbnb has officially entered the hotel market, marking a significant strategic shift for a company once defined by spare rooms, local hosts and the promise of “living like a local”.
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Conversions still key to making development numbers stack up
Soaring construction costs and wary banks across much of the world have led to the growing popularity of conversions among hotel developers.
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