The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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How Rocco Forte Built A Luxury Hotel Empire Following A Brutal Takeover
The veteran hotelier candidly discusses the challenges he’s overcome, the work-balance myth and his ambitious plans.
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How to fix the gender imbalance in leadership roles
A cursory glance might suggest that real estate and hospitality are industries where women are well represented. But even a modest degree of scrutiny reveals that capital allocation and ultimate decision-making power still sit largely in male…
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Hilton: How Traveller's Sourcing Values Impact Procurement
Hilton’s Why We Gather report, produced with Ipsos, explores how travellers increasingly value transparency and community impact
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The 2026 ALIS Conference made one thing clear: the hotel industry is navigating an unusual moment where capital is plentiful, deal flow is scarce, and the operating landscape is rapidly and constantly shifting. Optimism was evident but grounded…
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You buy it, we’ll run it: the secret life of the ‘white label’ hotel manager
They’re responsible for operating almost half of the world’s branded hotels, boosting the bottom line through expertise in areas like operations, sales and revenue management. But they remain almost unknown outside the hospitality sector…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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Neuroscientist reveals first generation in history to be less intelligent than their parents
Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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How three hotel CEOs are steering their organisations through change
Three very different hotel organisations - an owner‑operator, a third‑party manager, and a brand affiliation group - are demonstrating how decisive leadership can reshape portfolios, strengthen performance, and prepare businesses for a demanding…
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It’s Personal Stories, A Hospitality Podcast Launches New Website
It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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Acciona's blunder at the spa of a Lopesan hotel in Meloneras
In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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Hilton Hotels accused of cancelling ICE agents bookings in ‘malicious’ move
A Minneapolis Hilton hotel has been accused of refusing accommodation to federal immigration officers, with the Trump administration branding the move as "malicious".
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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How Makkah’s hotels sustain performance under constant high demand
What GMs can learn from Makkah’s operational playbook to build resilient hotel operations. When every day feels like peak season, hotel leadership becomes less about managing the moment and more about building stamina…
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The elevation reflects the Group’s confidence in Schupbach’s vision, as Chedi Hospitality enters its next phase of global growth
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Shatterproof honors Capuano at ALIS
Marriott leader recognized for his commitment to reduce addiction stigma, support mental health efforts within the hotel industry.
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