Simon Sio grew up in humble surroundings in the heart of Macao, living in an old building directly across from what was then the city’s grandest accommodation, Hotel Central…
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Thoughtful Sleep Program Setup at the Deer Path Inn as an Example for All Independent Hotels
Sleep tourism may be a relatively new buzz term, but for hospitality it isn’t really anything novel; it’s an extension and more deliberate expansion of what hotels aim to achieve each and every night. After all, one of the hallmarks of guest…
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Some US hotel workers still on strike as negotiations drag on
The US hotels workers’ union remains locked in a dispute with hotels over wages, staffing levels and other issues with seemingly no end in sight.
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Liam Payne's death investigation takes new turn as police demand access to hotel computers
Police are continuing to probe the Casa Sur Hotel in Buenos Aires, Argentina, where One Direction star Liam Payne tragically fell to his death aged 31 on October 16.
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Global hotel rate increases to ‘moderate’ in 2025 – Amex GBT
Hotel prices in key business travel cities are set to increase again in 2025 but at a slower rate than seen in previous years, according to the latest Hotel Monitor report from American Express Global Business Travel…
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Why Are Hotel Sheets Always White? We Asked the Experts
Ever wonder why most hotels use white sheets? We've got the answer.
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A HUGE £200m water park with a 500-room hotel and bowling alley has moved one step closer to opening in the UK. Great Wolf Resorts (GWR), which has sites in the US and Canada, is now prepping to open Great Wolf Lodge in Chesterton, near Bicester…
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Activists storm hotel Papagayo Arena to protest its illegality
A group of residents in Lanzarote took direct action yesterday (Monday), by entering the “illegal” Papagayo Arena hotel in Playa Blanca to protest against ongoing water supply issues affecting locals…
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Sacked Finance Boss Wins damages after charging £11,700 hotel bill to his corporate card
A high-profile finance executive was dismissed after using his company card to cover a stay at one of the globe's most renowned hotels, following the theft of his wallet, as revealed in an employment tribunal…
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In this Houston hotel spa massage, 3 people work in harmony
Imagine falling asleep. The slow process of turning your brain off, and the involuntary jerk as your body finally fades into relaxation. During the Thompson Spa’s new Trio Luxe service, where three masseuses massage your body in synchronized…
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Bernadotte & Kylberg unveils own-label furniture in nature-inspired Arken hotel
The design duo of Prince Carl Philip of Sweden and Oscar Kylberg have designed landscape-like interiors for a hotel in a Swedish nature reserve, featuring their first own-label furniture collection.
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Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
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What It’s Like to Be an Undercover Luxury-Hotel Inspector
“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Liverpool Street hotel-led development brought to market for over £75m
Designed by Kohn Pedersen Fox architects, the fully consented mixed-use hotel and office tower encompasses a total of 340,085 sq ft (GIA), arranged over four basements, ground, and 45 upper floors.
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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Wyndham targets midscale hotel segment to meet growing demand in Saudi Arabia
US hospitality giant Wyndham aims to extend beyond the luxury market as it eyes the midscale segment to fill a gap in Saudi Arabia’s booming hotel market.
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