‘Workspitality’: Inspired but complex
As hotels across the world continue to grapple with the pandemic, they are becoming increasingly creative in their approaches…
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How to Boost Guest Loyalty and Profitability Through Pricing?
After finding its way from the airline industry into the world of hotels, hoteliers have continuously improved their pricing strategies, from weekend or seasonal rates via BAR levels to completely open rates…
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5 key ways to avoid cybercrime
As the hospitality industry allocates increasing efforts to ensure guest and employee safety through automation and technology, significant risks are possible…
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New Independent Hotel Group Fights Back on Industry’s Bigger-Is-Better Mentality
Independent hotel owners have a new pandemic survival strategy with the arrival of the Curator Hotel & Resort Collection. The big brands need to address grievances over their high costs in order to remain competitive…
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50 Years of The Hotel PMS (and why it matters)
The hotel PMS has been around for about 50 years. That’s HALF A CENTURY. That’s as old as the Beatle’s last album Let It Be, Walt Disney World, Watergate, and Amtrak.
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To survive and thrive, hoteliers must reinvent hotel sales, marketing and operations. Here’s how to do that.
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What Hotel KPIs Analyze Complete Operational Performance?
Consulting the right hotel KPIs can help juice a hotel’s bottom line. But just any old metric won’t do. If hoteliers want to uncover financial weak spots, revamp operations and boost profit, it requires complete operational metrics…
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Independent Hotelier of the World: Danilo Zucchetti
“He’s a gentleman first of all. He’s a signore, as you say in Italy, a gentleman.” Danilo Zucchetti, managing director of the iconic Villa d’Este, certainly is a signore, as legendary hotelier Vincenzo Finizzola says…
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Crisis communication tips for PR professionals
A badly handled PR crisis can have a negative impact on companies for years, driving away customers and damaging brand reputation…
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CEOs hope for a strong 2021 as crisis continues
With vaccines and more efficient testing on the horizon, the coronavirus might not go away completely, but it can be handled and business will come back, hotel industry CEOs said on a panel as part of the online NYU International Hospitality…
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Hyatt CEO Says Second Wave of Virus Will Curtail Hotel Industry’s Ongoing Recovery
Hoteliers have been generally optimistic about the hotel industry’s pandemic recovery pattern heading into the winter, typically a drop-off for leisure travel. Hyatt’s CEO Mark Hoplamazian just gave the industry a much-needed wake-up call…
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Corporate Hotelier of the World: Beatrice Tollman
Beatrice Tollman is dedicated to her craft and has an unwavering determination to deliver the best of everything. For the founder and president of Red Carnation Hotel Collection, hotelkeeping is a 24/7 love affair…
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New Fornova Report Gives Actionable Insights To Hoteliers For Navigating the COVID-19 Crisis
As hotels around the globe continue to grapple with the impact of the coronavirus pandemic, we have released a comprehensive report exploring the steps hotels can take to navigate the ‘new normal’.
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A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs brought by pandemic…
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Hotel industry performance: EHL's Pulse-Taker reveals 5 pain points
The year 2020 will be marked in history, surely for the travel and hotel industry. Most hotels suffer from a sudden disruption due to COVID-19 crisis and the consequent travel regulations…
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Evolution of Hotel Upselling: Improve Experience, Revenue and Reputation
The hospitality market has changed, it has evolved. The hotel is no longer a place to spend the night but has become a fundamental part of the guest’s experience and Hotels can offer to the guests much more than a room…
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Why The Pandemic Will Lead to a Surge of Meetings Business for Hotels and Venues
Much like the growing popularity of the leisure 'staycation,' the business 'staycation' reveals itself as a predominant post-COVID-19 trend that will leverage hotels within driving distance
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How the pandemic has changed the OTA-indie relationship
Independent hotel operators shared insights into how they’re working with online travel agencies…
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