The Night Manager: What Happens When The Lights Go Down?
In the summer of 2013, when I was still working for Hyatt in New York City, I found myself facing a pretty tough decision.
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IHG Hotels & Resorts Rebrands, Restructures
IHG Hotels & Resorts has refreshed its branding and restructured its brands into four collections…
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Horwath HTL Industry Report: Tourism & Hospitality Sector Assistance (V.5)
Horwath HTL decided to start collating industry support measurements on a country by country basis so that we can create a best practice benchmark that shows the different approaches.
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Marriott’s Sorenson to Temporarily Reduce Schedule; Interim Leaders Named
Marriott International Inc. has revealed that president/CEO Arne Sorenson will be temporarily reducing his schedule to facilitate more demanding treatment for pancreatic cancer…
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AHLA: Hotel and Travel outlook in 2021
The American Hotel & Lodging Association (AHLA) released “AHLA’s State of the Hotel Industry 2021” outlining the forecasted state of the hotel industry in 2021 and into the immediate future…
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HSMAI To Honor the Top 25 Extraordinary Minds of 2020
The Hospitality Sales & Marketing Association (HSMAI) is proud to recognize the brightest minds in the hospitality industry with the 2020 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization…
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After Unanticipated 2020, Hotel Industry Knows What It’s Up Against
The end of 2020 is not the end of the problems for the global hotel industry, but it does bring hope on the wings of a vaccine that, in time, could be a panacea for wait ails it: fear.
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Fetch.ai launches AI travel agents to reduce hotel booking distribution cost
Fetch.ai has unveiled Autonomous AI Travel Agents to enable hotels to offer tailored accommodation services to customers.
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Patrick Landman: 5 Step Plan to Create the Perfect Guest Experience
It is now more important than ever to make every guest's stay be as fulfilling and enjoyable as possible for your hotel…
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Radisson Added 84 Hotels Across Asia-Pacific in 2020
Radisson Hotel Group overcame significant global challenges in 2020 to expand its portfolio of properties in Asia-Pacific, with the addition of 84 new hotels and resorts, covering eight of its distinct brands…
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Executives re-evaluate operations as pandemic continues
Hotel executives on a webinar hosted by HVS and The Lodging Conference discussed adjusting operations, needed liability protection and the benefits of bleisure travel.
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Covid-19 crisis sees Premier Inn owner cut 1,500 jobs
Premier Inn’s owner Whitbread says that around 1,500 staff have left the business as a result of travel restrictions and decreased demand caused by Covid-19.
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How leisure demand shifted day-of-week trends
With leisure stays dominating hotel demand due to the pandemic, some hotels, especially those in the U.S. top 25 markets, have seen a trend in stronger Thursday demand.
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‘Nobody Gets Out of This Stronger’ Says Langham Hotels CEO
Hospitality will be permanently altered by the pandemic. Here’s how one hotel group is handling it
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When will international travel return? Here's what we know right now
There's hope: Summer vacations abroad may happen in a big way this year…
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“A VUCA world”, “a VUCA environment”, “VUCA leadership” and even “vucability”. These seemingly insightful phrases beg the question: What is VUCA?
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From the rebound of key hotel performance metrics to the potential return of group demand and international travel, the U.S. hotel industry could take its first steps on a long road to recovery in 2021…
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Excellent Customer Service? It Starts at the Top!
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
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