WeHo citizens, businesses fight back against hotel worker ordinance
Concerned West Hollywood residents, workers and businesses today announced the formation of Save Our Services West Hollywood (S.O.S…
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Is emotionally intelligent leadership a solution to your labor challenges?
Oye como va…or…here’s how it went down: Many, many moons ago, nearly at the onset of revenue management, I was booking a room for a weekend in Manhattan with a reservation agent for a major brand that will remain nameless…
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Every Hotelier in Every Role Must Now Understand Technology
Traditionally, aspiring hoteliers enter the industry because they have a passion for service. And we have groomed them as such. But as COVID-19 has so resolutely proven, that time is resolutely over.
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4 Key Takeaways From Skift’s Hospitality and Marketing Summit
Accelerating vaccine efforts this year helped the travel sector turn a corner in major markets like the U.S., leading hotel companies to focus both on recovery and growth opportunities.
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The Death Of Email Marketing As We Know It Is Coming This Fall
Background: Traditional email marketing utilizes remote images that load when viewing an email or invisible tracking pixels to track email opens and gather information from the recipient’s device such as IP address…
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Hotel Labor Costs Are Up Across The Globe. Here’s How to Cope.
The U.S. isn’t the only country having issues filling hotel positions. In the wake of pandemic-induced layoffs and furloughs, properties around the globe are having trouble staffing up.
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Why hotels are experiencing a sweet moment in direct sales
Direct selling, both telephone and website, has gained a large share of sales during the pandemic…
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Guest laziness and poor dining room layout contributes to high plate waste at buffets
The research, conducted by Dr. Bettina Grün and her co-authors at Vienna University of Economics and Business (WU Vienna), looked into the harmful tourist behaviour of taking lots of food at buffets – and not eating it – and why this happens…
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Awaze boosts rental portfolio through further acquisitions in Europe
Vacation rental group Awaze has acquired three new holiday home companies. The acquisition of Amberley House and Portscatho Holidays in the U.K…
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Accor May Use SPAC to Own Real Estate While Still Trumpeting Asset-Light Strategy
Accor is the latest company to dive into the special purpose acquisition company, or SPAC, merger market…
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Roaring 20s: How Hospitality Leaders are Building Profitable Recovery Strategies
Hoteliers have been adapting their strategies throughout the COVID-19 crisis to capture demand, from both old and new opportunities…
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Can technology help hospitality labor shortages?
The hotel industry is being hampered in its recovery by a shortage of labor. The global pandemic is being blamed for the issue because many employees left the sector as hospitality businesses were forced to shut for months on end in 2020 and…
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To Decrease Or Not To Decrease Hotel ADR?
Following the economic fallout of 2020, many hotels and other tourism businesses have rushed to lower prices in an effort to stimulate demand. In this article, I analyze the competitive challenges of hotel ADR in the current climate…
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Hospitality Recruitment: Why A Methodical System Wins Over Gut Instinct
A counter-intuitive yet highly practical approach to what really matters when hiring…
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Amadeus: Global hotel occupancy reaches two-thirds of pre-pandemic levels
Since the start of the pandemic, hoteliers have had to rethink many aspects of their business to accommodate new safety procedures, cater to changing guest needs and survive in an extremely complex operating environment…
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What’s next for hotel online bookings?
After more than one year of global pandemic, we are yet to grasp all the different ways in which the virus has changed our lives…
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IHG Drops Holiday Inn and Crowne Plaza Hotels With Lousy Customer Service
The pandemic nosedive in business helped IHG accelerate its plan to cut a few bad apples from the Holiday Inn and Crowne Plaza network…
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A list of what will last from the pandemic
We all talk about when things will return to how they were in 2019 after COVID-19 is long gone. Some are optimistic; others say there’s no going back…
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