Hilton, Marriott CEOs say investors should act now
Executives at Hilton, Marriott International and Goldman Sachs say now is the time to take advantage of the opportunity to build out a diverse portfolio by snatching up bargained assets and developing at lower costs…
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Improving the Hotel Bottom-Line Begins With Knowing How to Read a P&L
"Here's the bottom line..." It's a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point.
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Data-based cleanliness proof to reassure guests in the COVID-19 era
Cleaning protocols, sanitary standards and hygiene procedures. In the age of COVID-19, these terms have become omnipresent. Most hotel groups have implemented new security and hygiene protocols to reassure guests and make them feel safe…
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What is Hotel Operator Selection? The Operator Selection Process
Operator selection is undertaken by developers and owners for the appointment of the hotel management operator. The process involves candidate identification, screening, and contract negotiations, generally together with the owner's legal counsel…
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In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service…
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Jason Friedman's survival formula
As hoteliers try to recover from the damage done by the coronavirus, now is the time for hotel science experiments, according to Jason Friedman, founder and managing director of Bangkok-based J.M…
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Structure, owner focus help Aimbridge through pandemic
Aimbridge Hospitality, the hotel industry’s largest third-party operator, has leveraged its scale, organization and relationships with owners to grow.
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How to improve the communication systems between departments
What is the top priority in most hotels? Efficient and valuable guest service. However, the quality of guest service largely depends on the way hotel departments communicate…
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Travelodge UK CEO exits as the majority of hotels stay
In what has been the most actively watched hotel-firm financial restructuring of 2020, Travelodge (United Kingdom) has retained the majority of its hotels under its new company voluntary arrangement, but is seven-year CEO Peter Gowers will leave at…
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Second UK lockdown hurts hotels in run-up to holidays
Advances in COVID-19 vaccines and an extended shoulder season for rural and seaside hotels offer hope for the U.K. hotel industry, but the picture remains far from rosy as the country gets set to end its second lockdown on 2 December…
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Accor Takes Full Ownership of sbe Hotel brands
As part of its simplification and asset-light strategy, and with the ambition of accelerating its momentum in the fast-growing lifestyle hospitality sector, Accor has signed binding agreements on a new sbe Group’s ownership structure…
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Operators adjust to unpredictable challenges
Hotel industry operators discussed the challenges they face and will face going forward due to the ongoing COVID-19 pandemic.
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Writing your plan for 2021 starts with the PMS
Planning ahead into 2021 amidst ongoing second wave lockdowns, staged reopenings and the dangling carrot that is a vaccine is a doozy…
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Airbnb Considers OTAs as Biggest Competitors, Not Hotels
How Airbnb sees itself matters, not only for the future of the company but how markets and competitors react to such a globally disruptive force that has emerged out of nowhere in the last decade.
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What to Do With Hotels That May Never Reopen Due to COVID
One feature of post-COVID New York City just may be large, hulking, dark buildings, a legacy of the hotels that have or will have closed permanently due to an extreme revenue shortage brought about by lockdowns that deprived them of their clientele…
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‘Workspitality’: Inspired but complex
As hotels across the world continue to grapple with the pandemic, they are becoming increasingly creative in their approaches…
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How to Boost Guest Loyalty and Profitability Through Pricing?
After finding its way from the airline industry into the world of hotels, hoteliers have continuously improved their pricing strategies, from weekend or seasonal rates via BAR levels to completely open rates…
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5 key ways to avoid cybercrime
As the hospitality industry allocates increasing efforts to ensure guest and employee safety through automation and technology, significant risks are possible…
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