Reexamining the Communications Hierarchy for Centennial Guests
It seems like just yesterday we were talking about how to adjust your method of communications to better appeal to millennial guests…
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Oyo’s Recovery Work Includes Progress on Technology Fixes
Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the…
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Understanding crime patterns and hotspots in the context of hotel security design
Crime does not occur randomly or uniformly in time or space, or society. Crimes do not happen randomly or uniformly across all hotels the same way. Arguing for uniformity was once popular, but now seems indefensible…
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Tiered Marketing Approach To Hotel Recovery
Hotel markets across the US are behaving differently. They are rebounding at a different pace. Even hotels within the same market are not seeing the same patterns.
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Hilton Walloped by $720 Million 2020 Loss That Pushes Hotel Giant to Permanent Cost Cuts
The world’s second largest hotel company stalled at the end of 2020 in its pandemic recovery, but company leaders say they used the crisis as an opportunity to position the business for higher earnings and lower labor costs in the future…
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Choice Hotels Sees Budget Brands Deliver 2020 Rarity: Profitability
A hotel portfolio of properties largely in drive-to settings and outside major urban centers enabled Choice Hotels to clinch a profitable year despite a global pandemic that decimated travel demand.
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Accor partners with Microsoft for hybrid meeting concept
Accor has collaborated with Microsoft to launch a new hybrid meetings concept powered by Microsoft Teams technology.
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HB Exclusive: NextGuest Merges with Cendyn
Cendyn, a leading provider of cloud software and digital marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine to become the largest scalable CRM and digital marketing…
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IHG Hotels and Resorts launches sustainability programme
IHG Hotels and Resorts has today launched an internal sustainability programme called ‘Journey to Tomorrow‘…
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Is hospitality ready to service the digitally savvy travel consumer?
Today’s typical online travel consumer – your past, current and future hotel guest - is exposed to more than 250,000 digital micro-moments a year, from social media interactions to messaging to quick reads of the headlines on their smartphones…
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The Post-Pandemic Hotel Experience from the Experience Expert
As COVID-19 continues to upend travel and rewrite daily habits, hotels must nevertheless continue to differentiate their products in order to better appeal to guests in the next normal and build revenues…
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How to prepare your hotel for summer staycations
Becoming increasingly apparent is the unlikelihood of summer holidays abroad. With dreams of boarding planes and jetting away into the sunshine essentially dashed, all any of us can do is start thinking about staycations…
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A British millionaire has been ordered to demolish the $64 million chateau
British millionaire property developer Patrick Diter and his wife, Monica, wanted to buy a villa in Tuscany…
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The Night Manager: What Happens When The Lights Go Down?
In the summer of 2013, when I was still working for Hyatt in New York City, I found myself facing a pretty tough decision.
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IHG Hotels & Resorts Rebrands, Restructures
IHG Hotels & Resorts has refreshed its branding and restructured its brands into four collections…
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Horwath HTL Industry Report: Tourism & Hospitality Sector Assistance (V.5)
Horwath HTL decided to start collating industry support measurements on a country by country basis so that we can create a best practice benchmark that shows the different approaches.
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Marriott’s Sorenson to Temporarily Reduce Schedule; Interim Leaders Named
Marriott International Inc. has revealed that president/CEO Arne Sorenson will be temporarily reducing his schedule to facilitate more demanding treatment for pancreatic cancer…
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AHLA: Hotel and Travel outlook in 2021
The American Hotel & Lodging Association (AHLA) released “AHLA’s State of the Hotel Industry 2021” outlining the forecasted state of the hotel industry in 2021 and into the immediate future…
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