Moscow's palatial Yeliseyevsky food hall closes after 120 years
Yeliseyevsky Food Emporium, an iconic food hall set in a palace in Moscow, is closing its doors after 120 years in business.
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Europe’s hotels see values fall by up to 15%
Sharp declines in revenue caused by the pandemic coupled with a more cautious approach to lending has prompted hotel valuations to fall over the past 12 months, although not as steeply as some had initially anticipated…
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Managing Guest Relations and Upholding Corporate Digital Responsibility In The Hospitality Industry
Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
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Accor’s Mark Willis on the rise of lifestyle brands: “I’m fully in”
Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
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A Consultant’s Perspective on the Pandemic in 2021
The pandemic continues to plague our operations and practically all aspects of our daily lives…
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How Contactless Platforms Offer a More Personalized Experience
Josh Phillips swore he would never employ a contactless platform or app because he wasn’t sure how it would be received. “My original hesitation was always ‘how would guests react to ordering on their phone?’”…
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‘Schitt’s Creek’s’ Rosebud Motel Can Now Be Yours for Just Under $1.6 Million
“Schitt’s Creek” may have aired its final episode almost a year ago, but the Pop original series is still attracting leagues of new fans (aka Schittheads) thanks to its availability on Netflix, as well as continually racking up awards (it is…
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U.S. Hotels Make Bold Ask for More Aid From D.C. Despite Ongoing Recovery
Two weeks after the $1.9 trillion American Rescue Plan pandemic relief measure was signed into law, all legislative eyes are on a massive infrastructure bill emerging as the Biden administration’s next big-ticket item…
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Digital Upselling: Go Where The Margins Are!
Due to the ongoing pandemic, hotels have lost several months' worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels…
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Why hoteliers should consider a phased approach to a revenue rebound
As we move through 2021, we are beginning to see distinct phases in the return to “normal” with many hoteliers making preparations for a multi‐staged recovery scenario…
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Tourism spend on track for positive 2021 rebound: Euromonitor
World inbound tourism spend is expected to rebound by 82 per cent in 2021, recovering from a 57 per cent year-on-year plummet in 2020, according to the latest research by Euromonitor International.
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Hotel Industry Honors Star Employees After Devastating Year
The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Foundation (AHLA Foundation) today honored the women and men across the country who selflessly led their teams and supported their communities during a year unlike any…
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8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
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Hotel Grand Strategy Starts with Your People
A new year means a new mindset. And 2021 will be an interesting period as the entire hospitality sector looks for a fresh start…
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Hospitality startup Cosi raises €20M to fuel European expansion
Germany-based hospitality startup Cosi Group has raised €20 million to accelerate expansion in Europe.
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Rethinking hotel distribution channels
What is hotel distribution? A hotel distribution strategy is a plan of action for selling rooms profitably through a variety of channels.
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Boutique Hotelier Palisociety to Global Giants: We Don’t Need You to Fuel Our Growth
An alternative hotel universe actually thrived — or at least appeared to — over the last year while all operators in the industry struggled with their worst financial year on-record.
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Prepare now for the return of groups and meetings
The pandemic has dramatically accelerated the industry’s move toward the adoption of disruptive technology.
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