Europe’s hotels and restaurants are eager to welcome tourists — if they can find enough staff
The Hôtel Martinez is famous for a strict access policy to protect its famous guests. People hoping to catch a glimpse of celebrities attending the film festival here this month had to wait outside, sitting on their suitcases, in the sweltering…
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Hospitality Financial Leadership – GOPPAR Characteristics
If you only use RevPAR index, then you are missing the bulk of the story
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The First Rule of Personalization: How to Not Annoy the Customer
Personalization is more than an advertising industry buzzword—it is one of the most common goals of modern marketers.
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Horwath HTL launches new practice in the UK
Horwath HTL, the world’s largest and most experienced hospitality consulting brand, announced the opening of a new practice in the United Kingdom headed by industry veteran Malcolm Kerr…
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Business owners say they're struggling to find staff. Not so the CEO of &pizza, a restaurant chain in Washington, DC, who claims that he's been bombarded with job applications.
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Seren Collection shifts staff to four-day week and introduces profit share scheme
Seren Collection in Wales has announced plans to roll out a four-day working work across all its venues and introduce a profit share scheme in 2022.
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Hoteliers Update Food-Handling Policies As Groups Return
Hoteliers had to change how they served food to guests during the pandemic, but as the recovery nears, they must again adapt what food and beverages they serve and how they serve them when large groups and events business return…
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Horwath HTL Announce New Offices To Cover Germany, Austria And Switzerland
Horwath HTL, the global leader in hospitality consulting announced the launch of a brand-new practice covering the key markets of Germany, Austria, and Switzerland.
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Cyber Attacks Are Spiking – Is Your Hotel Prepared?
Steven Chabinsky once said, “Thinking of cybersecurity solely as an IT issue is like believing that an entire company’s workforce, from the CEO down, is just one big HR issue.”
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As international travel surges you need to maximize OTA visibility
Summer is here, and traveler confidence is starting to approach its pre-COVID-19 levels…
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The Future Of Independent Hotels
Why Some Travelers Will Go the Extra Mile for a Unique Hotel Experience
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HotStats: Global hotel demand uptick tussles with competing costs
With the global pandemic showing some signs of relent, the collective hotel industry is reaping the reward, as travelers get back on planes or hit the road for a well-needed break from work-from-home monotony and Netflix overload…
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'Booked up but no staff': Tourism bosses' new problem
Bosses of holiday parks and hotels in Norfolk are celebrating bookings up to next Easter - but finding it hard to recruit staff to cope.
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WeHo citizens, businesses fight back against hotel worker ordinance
Concerned West Hollywood residents, workers and businesses today announced the formation of Save Our Services West Hollywood (S.O.S…
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Is emotionally intelligent leadership a solution to your labor challenges?
Oye como va…or…here’s how it went down: Many, many moons ago, nearly at the onset of revenue management, I was booking a room for a weekend in Manhattan with a reservation agent for a major brand that will remain nameless…
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Every Hotelier in Every Role Must Now Understand Technology
Traditionally, aspiring hoteliers enter the industry because they have a passion for service. And we have groomed them as such. But as COVID-19 has so resolutely proven, that time is resolutely over.
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4 Key Takeaways From Skift’s Hospitality and Marketing Summit
Accelerating vaccine efforts this year helped the travel sector turn a corner in major markets like the U.S., leading hotel companies to focus both on recovery and growth opportunities.
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The Death Of Email Marketing As We Know It Is Coming This Fall
Background: Traditional email marketing utilizes remote images that load when viewing an email or invisible tracking pixels to track email opens and gather information from the recipient’s device such as IP address…
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