Kenneth Macpherson of IHG on sustainable hotels and the return of business travel
Kenneth Macpherson is the chief executive officer for Europe, Middle East, Asia and Africa…
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BWH Hotel Group Announces Retirement of David Kong, President and CEO
BWH Hotel Group announced that David Kong, president and CEO, will be retiring at the end of 2021. Kong, the industry’s longest running CEO, joined Best Western Hotels & Resorts in 2001 and was named CEO in 2004…
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What Is the Staying Power of Stayover Housekeeping Service?
As the hotel industry continues to recover from the ongoing COVID-19 pandemic, there will almost certainly be opposing views on which pandemic-related service adjustments will have future staying power…
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Hotels holding open the doggy door for guests' furry friends
The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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Strategic Segmentation of Hotel Guest Personas
Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain categories…
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You’re Terminated: Three Reasons Customers Will Stop Doing Business With You
One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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Cascade Investment affiliate to acquire controlling stake in Four Seasons for $2.21B
An affiliate of Cascade Investment LLC, a longstanding shareholder, has entered into a definitive agreement to acquire a controlling interest in Four Seasons Hotels and Resorts.
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Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment
Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
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Embracing Hotel ‘Lifestyle’ by Learning from Retail Brands
Yes, that retail sector – the one that has been all but obliterated by the pandemic…
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OTAS VS. SUPPLIER-DIRECT BOOKINGS IN EASTERN EUROPE
Like the rest of the world, the Eastern Europe region has not escaped the COVID-19 pandemic, although each country's government response has differed, according to Phocuswright's latest travel research report Eastern Europe Travel Market Report…
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Hospitality Financial Leadership – Critical Importance of Accruals and Deferrals
A lot gets written about certain things in the hotel industry and others not so much as a mention. I am not saying it is simply a matter of blatant favoritism or anything like that but it is not lost on me that certain items get the limelight…
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How Aimbridge is Embracing the ‘Gig Economy’ to Tackle Labor Challenges
Elie Khoury, executive vice president of operations at Aimbridge Hospitality, has faced many operational challenges during his 25 years in the industry. With each downturn, Khoury believes, hotel operators grow smarter and wiser…
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UKHospitality and BII call on Government to introduce Business Rates reform
UKHospitality and the BII have welcomed the opportunity to comment on the Government’s Business Rates Revaluations Consultation.
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Why Investing in Cybersecurity Insurance has Become Vital for Hotels
Global cybercrime is expected to grow 15% year over year for the next five years, costing companies worldwide an estimated $10.5 trillion by 2025 – more than triple the cost of $3 trillion in 2015.
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The tale of two hotels in COVID times
Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed.
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Lybra CEO on big data’s role in revenue management
Big data is a term that has been used by analysts in this industry and many others…
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Founder Dave Johnson departs Aimbridge Hospitality
Dave Johnson, founder/executive chairman, Aimbridge Hospitality, has left the company to pursue other external opportunities.
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Third-party management: What hotel owners should consider
Most people in the travel business, and many outside it, are familiar with three primary models of hotel operations – owned, managed, and franchised. In Asia, the first two models have ruled the roost for several decades. Most established brands…
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