More than ever before, workers find themselves at risk of threats and assault as businesses work to implement and maintain policies
read more
By tag
Select Tags:
HB Exclusive: 10 best practices to increase incremental revenue
Incremental revenue doesn’t have to be a bonus. With a machine learning (ML)-based merchandising program, it can be a reliable revenue stream.
read more
All (Hotel) Revenue Is Not Created Equal
A dollar is a dollar; a euro is a euro; a quid is a quid; a yuan is a yuan; and, for the crypto crowd, a bitcoin is a bitcoin - right?
read more
How city hotels are reinventing their business models to stay competitive
City hotels are far from dead. They are just having to reinvent their offer to include more innovative and community-inspired ventures, activities and products to address the changing needs of their clientele…
read more
CWT: Global business travel pricing set to increase in 2022
Global travel pricing across hotels, air and ground is expected to increase in the next two years, primarily driven by increasing demand, capacity constraints and travelers’ sustainability demands, plus increased labor and fuel costs, according to…
read more
Pre-pandemic levels of European travel won’t be achieved until 2024
Although European travel demand is poised for a major recovery due to the high vaccination rates in Europe, volumes are still far from the pre-pandemic days which are not expected to be surpassed until 2024…
read more
Future-facing demand data: the key to maximizing revenue even in trying times
Which aspects of life and business has the pandemic not impacted? It’s hard to come up with any. Especially when you look at the hospitality industry, barely anything is as it was one or two years ago…
read more
Employee Retention "How To" - What you need to know
Oh retention! It’s 2021 and we are witnessing “The Great Resignation” with a mass employee exodus…
read more
Current Changes in Remote Work and Opportunities for the Hospitality Industry
The recent global pandemic has certainly accelerated a change in the way we work and interact in companies. However the concept of co-working has been around for some years now. By 2025, 6.5 million people are expected to be working remotely…
read more
The Future of Hospitality CX: Top Predictions for Drivers of Bookings and Loyalty
Here are four predictions for what hospitality companies will need to do in 2022 to embrace the future of hospitality and drive bookings and loyalty.
read more
Emerging revenue management KPIs you need to know
The current revenue and distribution environment is becoming exponentially more complex…
read more
Beyond the Booking: How to Maximize a Digital Concierge
A digital concierge taps the power of AI to deliver an enhanced experience for guests and staff — as long as it is implemented properly.
read more
During the session “The Lodging Industry Landscape: View from the Upscale Segment,” at the 43rd Annual NYU International Hospitality Industry Investment Conference, leaders gathered to discuss the current state of the upscale segment…
read more
INTERVIEW: STEPHEN ALDEN, CEO, RAFFLES & ORIENT EXPRESS
Following a remarkable career spanning three decades in the hospitality industry, Stephen Alden was appointed CEO of Raffles and Orient Express in May…
read more
Money never looks after itself
I do not know about your experience, but for me growing up in the hotel world, and especially my first decade working in F&B and rooms, the adage, “Look after the guests and the money will look after itself,” was literally beat into my head…
read more
Horwath HTL elects John Fareed global chairman
During its 2021 Global Meeting, Horwath HTL revealed that John Fareed has been elected global chair. He will succeed Robert Hecker, who will continue as a member of the Horwath HTL Global Committee and managing partner of the Pacific Asia offices…
read more
HB on the Scene: CEOs talk labor, tech at NYU Conference
As the hospitality industry continues its march back from the COVID-19 pandemic, the 43rd Annual NYU International Hospitality Industry Investment Conference returned to an in-person event at the New York Marriott Marquis here…
read more
7 travel marketing trends for 2022
There is never a dull moment when it comes to marketing in general. It’s even more so in the digital marketing sphere where tactics, platforms and features evolve at such a speed it can be difficult to keep pace…
read more