Three Things Hoteliers Should Know About Personalizing Guest Experiences
Hoteliers often pride themselves on providing a positive guest experience. Much of that discussion focuses on the on-property experience…
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Vaccination Mandates, Masking Policies, Digital Tipping and Hospitality: What You Need to Know
With NYC Mayor Bill de Blasio’s recent announcement of a city-wide vaccination mandate, hoteliers may be wondering what their future and that of their employees will look like.
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As we move towards the end of a roller coaster of a year for our industry, the ever so popular pineapple, the early symbol of hospitality, has taken a hit as we pivot around so many obstacles that go against the normal traits that come so naturally…
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Hotels Must Embrace Remote Work
After my last pandemic-focused article, my inbox was flooded with queries about remote work. I had urged hotels to embrace remote work and stop putting geographical restrictions on hiring the best talent…
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What to look for in a hotel revenue manager
Following the events of the past two years, it’s easy to see that hospitality is transitioning into a new era. Guest preferences are changing, and technology is giving operators more room to run hotels their way…
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Travel is back, but Omicron could change everything
Just when US airlines thought they were on the verge of profitability again, along came the Omicron variant to put those hopes in doubt.
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Travelodge posts record third quarter results
Travelodge has reported “record Q3 results”, as the group continues to recover following the Covid-19 pandemic.
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Today’s CEOs Need Hands-On Digital Skills
As business increasingly becomes digital and data-driven, many companies that once appeared to be built for success suddenly seem structured to fail…
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Revenue Stream Diversification to Drive Hotel Profitability in 2022
JLL Hotels & Hospitality releases its first annual Global Asset Management Report detailing what hotel owners should consider as travels returns
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Macao casino shares tumble after police arrest Suncity founder
Macao casino stocks slid on Monday, rattled by the arrests of 11 people over alleged links to cross-border gambling and money laundering, with the founder of the gaming hub's biggest junket operator among those detained…
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Former Apple Leisure Group chairman expects all-inclusive boom to continue
Two decades ago, Alex Zozaya looked into his hospitality crystal ball and saw boom times for all-inclusive resorts, a prediction that proved prescient.
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Sales Spend: Shifts in Marketing Department Expenditures Reveal Changes in Tactics
According to the 2021 edition of CBRE’s Trends in the Hotel Industry report, total operating revenue for the average hotel in the sample declined by 62.2 percent from 2019 to 2020…
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HVS Monday Musings: Indian Hotel Sector – Regaining Ground Faster Than Expected
With the surge in travel demand, the Indian hotel sector has been regaining ground faster than expected, with occupancy climbing significantly in recent months, strengthening the sector's hope for a stronger rebound…
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Does Your Hotel Have Cyber Insurance?
Only 35 percent of hospitality businesses do even though 78 percent would benefit. Here’s what you need to know.
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IN THE BIG CHAIR - NICOLAS HUSS OF HOTELBEDS
Nicolas Huss became CEO of Hotelbeds just over six months ago, taking up the reins from chairman Joan Vila. Huss has a background in the financial and payments industry and was previously CEO of Ingenico and Visa Europe…
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More than ever before, workers find themselves at risk of threats and assault as businesses work to implement and maintain policies
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HB Exclusive: 10 best practices to increase incremental revenue
Incremental revenue doesn’t have to be a bonus. With a machine learning (ML)-based merchandising program, it can be a reliable revenue stream.
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All (Hotel) Revenue Is Not Created Equal
A dollar is a dollar; a euro is a euro; a quid is a quid; a yuan is a yuan; and, for the crypto crowd, a bitcoin is a bitcoin - right?
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