Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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Booking.com to cut thousands of workers in new reorganization
Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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How Boutique Luxury is Pivoting in the Post-Pandemic
For those with an eye for history, the Forte name reminds one of Baron Forte, the Italian-born, Scottish hotelier that created the Forte brand and the multiple hospitality businesses he helped create…
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Where Do Solar and Electric Vehicle Charging Fit Into Your Revenue Strategy?
Last June, MGM Resorts International activated a solar park that will power up to 90% of its 13 Las Vegas properties…
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EV Hotel, CDX team for crypto trading floor
EV Hotel, which is billed as “the first crypto and tech hotel,” has partnered with Chicago Digital Exchange (CDX), a cryptocurrency and NFT exchange, on a CDX Crypto trading floor, which will make its debut in a number of EV Hotels when they open…
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Wyndham Teams Up with Amadeus for Business Intelligence Insights
World’s largest hotel franchising company leverages Amadeus’ Demand360 to enhance demand generation strategies.
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Choosing Technology Tools: A How-To Guide to Quickly Assess the Value of New Technology Offerings
These days hospitality managers are virtually bombarded by trade press ads, online marketing, and tech company pitches that offer advanced-technology products and services designed to revolutionize the entire industry…
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Using Social Media First-Party Data for An Audience-First Approach to Paid Ads
Social media has become a powerful business tool since its inception. Gone are the days of MySpace, Friendster, and Photobucket…
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Is Hospitality a Zero-Sum Game?
The hospitality market is in the midst of a massive transformation in technology, operations, and guest engagement. But will ‘high-tech’ advancements always conflict with ‘high-touch’ hospitality?
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Global Lodging Demand Elevated to Unexpected Heights (Report Download)
Lodging demand elevated to unexpected heights. With lodging demand recovering at a quicker pace than expected, hoteliers will need to adapt and create a working environment that supports the health and wellbeing of its workforce…
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The changing dynamic of group sales in management companies
The disruption the hospitality industry has experienced over the past two years has been dramatic, to say the least…
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How to Break the Silo Mentality' at Your Hotel with a Successful Commercial Strategy
Periods of disruption often create the ideal setting for invention. With the pandemic obstructing the hotel industry’s vision for the future, that time appears to have arrived.
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Boutique Hotels Turn to Artisanal Coffee Programs for a Wake-Up Call on Service
Hotels would be wise to ditch the powdered dairy and differentiate themselves by aligning with local roasters for artisanal coffee programs…
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Accor signs a multi-year partnership with Sixt
Accor has signed a multi-year partnership with mobility provider Sixt, providing additional benefits for members of its ALL (Accor Live Limitless) loyalty programme.
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Hotel CEOs Expect Labor, Inflation Pressures on Profitability To Be Long Term
The desires to deliver positive experiences for guests and maintain profits have never been more at odds in the hotel industry than they are now, and executives speaking at the 2022 Americas Lodging Investment Summit said there's a simple reason for…
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Future retention trends in the hospitality industry
Employees are the heart and soul of an organization. Without them, a company is a mere lifeless building. Their presence makes it come alive while their efforts take it to the heights of success…
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Gender Gap Narrows in Hospitality Leadership Roles
Castell Project Reports 1 in 6 Women Hold Vice President Titles With Hotel Companies. Women are growing their presence in leadership roles in the U.S. hospitality industry, both in executive positions as well as in public-speaking engagements…
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The shadow pandemic facing hoteliers
Coronavirus has created two pandemics: COVID-19 and its growing number of mutations and a “shadow pandemic” of violence and intolerance, largely against service workers with in-flight incidents getting the most press…
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