Thomas Magnuson, CEO, Magnuson Hotels, looks at how brand standardisation is unsustainable and, increasingly, outmoded.
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Danziger steps down from Trump Hotels
Six years after joining Trump Hotels as its CEO, Eric Danziger is leaving the company to serve in the same role for The Braintree Group, an Idaho-based family of companies focused on fostering smart and sustainable community advancement and growth…
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Pandemic-era hotel design has checked in
With travel all but shuttered by stay-at-home orders in the spring of 2020, hotel architects and interior designers were alternately anxious and stimulated: Their livelihoods were under threat, but they also found themselves brainstorming about how…
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How the Mobile Wallet Can Transform Hospitality Brand Engagement with Consumers
Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.
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Digital Trends to Improve the Guest Experience and Drive More Business
Whether it’s trip stacking, virtual reality, “benchmarketing,” or other hotel marketing trends, hoteliers have overwhelmingly been part of the late majority to take advantage of technology and use it to provide better service both onsite and…
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Embracing & Better Preparing for Future Employee Turnover
Most hospitality organizations are experiencing significantly more turnover than their pre-pandemic levels, particularly in new hires' first 90 days…
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5 IDEAS TO HELP YOUR HOTEL MEASURE UP
There are five ways to increase revenue per square foot as the sector moves away from measuring heads in beds and towards focusing on every square inch
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HVS Monday Musings: Indian Hospitality Sector – Skill Shortage to Hinder Recovery and Growth
The Indian hospitality industry has grown rapidly in recent decades, employing 8.8% of the country’s workforce in 2019…
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Bazin: Accor showed significant improvement in ’21
In its full-year 2021 report, Accor said that RevPAR trended upward from April through December, with ADR coming close to—or, in some regions, even surpassing—2019 levels.
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Making ecotechnology worth it for hotels
From smart room key systems to robot concierges, advanced technologies are now the norm in many hotels. In a world on the brink of climate crisis, environmental technologies should be no exception…
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SELINA IS NOT JUST A HOTEL BRAND
Convert tired, underperforming hotels into something fresh, a little left of center in great locations that increase revenue on average 2.4 times without spending more than pre-opening costs, which are no more than 10% of the upfront investment…
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Focus on your system in 2022: future-proof PMS for Europe
The light at the end of the tunnel is, at last, getting brighter, countries are loosening their restrictions, and travel is on its way back…
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Why every hotel (even your own) is your competition in a disrupted market
Most hoteliers would like to think they know who their competition is today. After all, hoteliers spend a great deal of time, expense and effort trying to understand what markets their competition is targeting and how they attract business…
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Choice Hotels CEO Lays Out the Plan to Buy More Upscale Hotels
Choice Hotels could add two upscale brands that cater to different customers if the right opportunity comes along. There is at least one viable takeover candidate.
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HB Exclusive: What is Passpoint?
Passpoint is gaining popularity in all areas of travel, and the use cases and discussions are popping up at hospitality events and throughout the industry. But what is it, and how will it benefit hotels and the hospitality industry as a whole…
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Hoteliers grappling with labor shortage have robots in their toolbox
Confronting a protracted labor shortage, hoteliers have struggled to maintain standard operations, much less meet new demands that the pandemic has produced.
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Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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Booking.com to cut thousands of workers in new reorganization
Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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