FOUR TRENDS FOR NOW, FOUR FOR LATER
You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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citizenM Launches the First Hotel Membership of Its Kind
The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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HOW HOTELIERS CAN USE EMAIL TO CAPTURE THE RETURN OF TRAVEL
Travel might not be quite back to pre-pandemic levels yet, but it’s getting there – especially for leisure travel.
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WHITE LABELS ROCK THE BOAT ACROSS ASIA
There is one truism about the connection between trends and the global pandemic that could not be more accurate: COVID-19 for the most part is an accelerator towards a future that was already coming, suddenly pushed into the path of a speeding…
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Rearranging the Communications Hierarchy in the Post-Pandemic
Now that Covid is waning, it is time for us to re-examine how to use communications media to our full advantage…
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Is Technology the Secret to Successful Hotel Franchise Partnerships?
Franchise owners thrive from the latest advancements in hotel tech to drive automation, productivity, guest service, and revenue
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How To Optimize Data Security At Hotels
Data – it’s the currency of the modern age…
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Omni Hotels & Resorts has appointed Kurt Alexander president of the company, replacing Peter Strebel, who will now take on the role of chairman.
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Guest Service: the Path Forward
A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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FRANK CONVERSATION WITH ATLANTIS PRESIDENT, MD AUDREY OSWELL
As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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SP Square Selected by OYO Hotels as The Company Standard for Performance Management Platform
World’s third largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard.
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Multi-unit franchising: choosing the right approach
The concept of franchising has, for the most part, performed positively in spite of lockdowns, supply issues and other factors. Abdul Kader Saadi, managing director of Glee Hospitality, puts multi-unit franchising in the spotlight…
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Preparing For Shifting Tourist Expectations & Behaviors In 2022
The effects of the pandemic have perhaps made it more difficult to spot travel trends and behaviors. Nevertheless, there are some undeniable facts regarding the changing expectations and behaviors of travelers…
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HVS Monday Musings: Remote Work Creating Opportunities for the Hospitality Industry
Remote work, which has gained acceptance in the last two years, has transformed the hospitality industry, opening up an array of new customer segments…
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The Early Bird Gets the Hotel Guest!
Let's be real – the desire to travel is definitely there. This is true for people around the world. People living in the US want to go to US destinations they have never been to or to a country they have seen only in movies. People from other…
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MANY PANDEMIC TAKEAWAYS FOR OMNI’S STREBEL
Peter Strebel said the pandemic has taught him a lot about himself and he points to three specific takeaways that have made him a better businessperson…
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Rethinking the Hotel Gym Gets a Heavy Lift
The pandemic has shifted the industry’s focus from fitness to wellness — which means reimagining investments in spaces like the hotel gym, and shared equipment.
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Flexibility, Choice, & Control: What Options Are You Giving Your Guests?
While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
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