Canadian airline WestJet canceled a flight just before takeoff on Tuesday, saying a family refused to comply with "multiple requests" to make their child wear a face mask.
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Canadian airline WestJet canceled a flight just before takeoff on Tuesday, saying a family refused to comply with "multiple requests" to make their child wear a face mask.
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The tourists are leaving Italy. Now catastrophe looms
For all too brief a time, the Italian summer offered a glimmer of hope. After emerging from what was in early 2020, one of the world's harshest coronavirus lockdowns, Italy managed to dust itself down in time to welcome visitors…
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Arne Sorenson, Marriott: A CEO’s Love Letter to Travel
As the final weeks of summer in the Northern Hemisphere race to a close, I can’t help but think of a travel season coming to an end with far too little travel having occurred…
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Hoteliers plan for a budget season unlike any other
With even less certainty about future performance than normal, hoteliers are changing how they prepare a budget as they get ready for 2021.
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Larry Mogelonsky: To upsell or not to upsell a COVID amenity
Hoteliers might be able to upsell pandemic-related services as add-ons to position hotels in an attractive light and at lower prices while maintaining healthy margins above costs.
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What employers can do about employees' social media posts
In times of crisis, people often turn to social media to express their displeasure. Unfortunately, some of these posts are inflammatory, derogatory, offensive or racist…
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Ikos Resorts to open first Spanish property
Greek brand Ikos Resorts is to open its first property in Spain next year. Ikos Andalusia had been scheduled to open in May, but this was delayed until September, and now until April 2021 due to the Covid-19 pandemic…
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Real Time Pricing: Why It's Like F1 For Revenue Managers
The hotel next door is pricing their rooms faster than you and it’s eating your profits without you ever even noticing. Faster yield management software and real time pricing is like a secret weapon for revenue managers…
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