The Best Check-in Experience Is Omnichannel
Like airlines, smart hoteliers will offer several options in order to provide a true omnichannel experience that meets guests’ needs on their own terms.
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The Best Check-in Experience Is Omnichannel
Like airlines, smart hoteliers will offer several options in order to provide a true omnichannel experience that meets guests’ needs on their own terms.
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Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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Wyndham Hotels & Resorts Reports Third Quarter 2021 Results
Company Increases Dividend 33% to Pre-Pandemic Level Raises Full-Year 2021 Outlook
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Accor's Third-quarter 2021 revenue of €589 million up 79% like-for-like
STRONG RECOVERY IN ACTIVITY DURING THE SUMMER. IMPROVEMENT IN EBITDA SENSITIVITY AND CASH BURN INDICATORS FOR FULL-YEAR 2021. ORGANIC OPENINGS AT 10,000 ROOMS
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Tripadvisor reveals new data in fight against fake reviews
Tripadvisor has released its 2021 Review Transparency Report, revealing in detail the volume of review contributions to the platform in 2020, the impact of COVID-19 on user-generated travel guidance and the multi-layered approach the website takes…
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Hilton reports Q3 net income of $240M
Hilton, for the third quarter ended Sept. 30, reported net income of $240 million. The company’s results were aided by the continued strength of leisure travel, as well as an uptick in business travel…
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With business travel lagging, urban hotels embrace leisure
In November 2020, Stephen Power took over as general manager at the Ritz-Carlton, San Francisco while it was still shuttered due to the pandemic…
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MGM Resorts to Acquire Operations of the Cosmopolitan in Las Vegas for $1.625b
MGM Resorts International announced that the Company has entered into a definitive agreement with Blackstone to acquire the operations of The Cosmopolitan of Las Vegas (the "property" or "The Cosmopolitan") for cash consideration of $1.625 billion…
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