Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
read more
Most interesting
The metaverse may be all of the rage these days. But Expedia Group CEO Peter Kern doesn’t think we’ll be traveling there anytime soon, saying he thinks we will want to be in the “real-verse” for some time to come…
read more
Booking.com to cut thousands of workers in new reorganization
Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
read more
How Boutique Luxury is Pivoting in the Post-Pandemic
For those with an eye for history, the Forte name reminds one of Baron Forte, the Italian-born, Scottish hotelier that created the Forte brand and the multiple hospitality businesses he helped create…
read more
Where Do Solar and Electric Vehicle Charging Fit Into Your Revenue Strategy?
Last June, MGM Resorts International activated a solar park that will power up to 90% of its 13 Las Vegas properties…
read more
EV Hotel, CDX team for crypto trading floor
EV Hotel, which is billed as “the first crypto and tech hotel,” has partnered with Chicago Digital Exchange (CDX), a cryptocurrency and NFT exchange, on a CDX Crypto trading floor, which will make its debut in a number of EV Hotels when they open…
read more
SCP Hotels takes a conscious-forward approach to its brand
When Soul Community Planet Hotels launched in 2018 with a property in Colorado Springs, Colo., it did so with an ethos based on sustainable, healthful and socially responsible travel.
read more
5 Top Tips for Creating An Effective Social Media Strategy for Your Hotel
There are 4.55 billion social media users worldwide, and the average daily usage is around 2 hours and 27 minutes per day…
read more