Manchester introduces visitor tax on accommodation bookings
Hotels and serviced apartments in Manchester have introduced a £1 per night charge on all accommodation bookings as part of an initiative to “deliver better visitor experiences and drive more staying visitors to the city”…
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What is the optimal distribution mix in a hotel?
There is no set formula for an optimal distribution mix that applies to all hotels…
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Hilton Tests New Ways to Increasingly Personalize Guest Bookings
Strides in artificial intelligence will enable Hilton and many others to enhance and speed personalization efforts. You ain't seen nothing yet.
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Investors Rethink Hotel Sector’s Main Performance Metric
Every commentary on hotel performance refers to revenue per available room as a key industry metric — RevPAR. Yet non-room revenue from cafes, co-working, spas, and events is growing in importance…
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The High Value of Operating Efficiently
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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The industry is divided over resort fees
After the Biden administration put mandatory resort fees firmly in its crosshairs this year, different facets of the hospitality industry found themselves at odds, with some defending the fees and others saying they need to go…
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HIGHGATE’S CEO EVADED POLITICAL TURMOIL IN IRAN. IT HELPED HIM BECOME A TRANSCENDENT LEADER
Arash Azarbarzin, the CEO of Highgate, knows struggle. He was an immigrant of necessity, having sought political asylum in the U.S…
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How personalization contributes to increased revenue and profits
Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant…
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Growing your M&E Revenues in a Recovering Market
To say that the meetings-and-events (M&E) industry was significantly disrupted by the pandemic would be an understatement…
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6 hotel mistakes that destroy your guest experience
The guest experience continues to be one of the main concerns for hoteliers. How to improve it when the guests’ expectations are constantly changing?
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10 minutes with Denis Sorin the Arabian hallmark maker
Denis Sorin, the president of Amsa Hospitality, is more than a hotelier. As an entrepreneur and advocate of Arabian hospitality, he tells us about his vision and aspirations for KSA.
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Hospitality Staffing is Prime for Disruption: How Intelligent Systems Are Changing the Game
When we think about technology in business, the hospitality sector isn’t necessarily the first one to come to mind…
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All-inclusives help guests explore beyond the resort gates
The number of guests looking to venture beyond the walls of their all-inclusive resorts while on vacation appears to be growing…
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'Daylight robbery' in hotels raises fears for tourism sector
Visitors to the country face a significant shortage of hotel beds this summer with fears it could cause chaos in the tourism sector.
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Julia Selyukova Named Hotel Manager for the Four Seasons Hotel Doha
Four Season Hotel Doha announces the appointment of Julia Selyukova as the new Hotel Manager. A hotelier with more than 20 years of experience, Julia has previously held the position of Hotel Manager at Four Seasons Hotel Moscow…
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Japanese hotel boss apologizes for only changing water in spa bath twice a year
The boss of a 158-year-old Japanese guesthouse has apologized for only changing the water in its spa bath twice a year, after it was found to be teeming with potentially deadly bacteria.
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New GM at Prague Marriott Hotel
The Prague Marriott Hotel has appointed Robert Grader as the new General Manager.
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British kids stranded in US after hotel staff shred 41 of their passports
The pupils were visiting the United States as part of a ski trip, and now that their passports have been destroyed they're enjoying an impromptu sightseeing trip around New York
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