EACH BRAND HAS A STORY. EACH STORY HAS A GUIDE
By Sarah Trad, Co-owner, Closed Captions Communications - She walks us through why a brand story is as important as its name and logo, and what to focus on while writing yours…
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Capstone Hotel Management secures management of Portage Resort in NZ’s Marlborough Sounds
New Zealand owned Capstone Hotel Management is pleased to announce it has been appointed as the new management company for Portage Resort (most recently The Portage Hotel) as of 1stAugust 2023.
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easyJet holidays Partners with BeCause to Expand Hotel Sustainability Data Capabilities
The sustainability startup will help easyJet holidays automate and simplify the way it presents sustainability-certified hotels to travellers at booking.
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Scotland's Gleneagles named the hotel with the best service in the WORLD in prestigious awards
The hotel has won the World's 50 Best Hotels' ‘Art of Hospitality’ award for 2023 - Gleneagles, located in the heart of Perthshire, first opened its doors in 1924…
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Sick of Junk Fees? Sneaky Hotel Charges Could Be the First to Fall
THE VIEWS EXPRESSED BY CONTRIBUTORS ARE THEIR OWN AND NOT THE VIEW OF THE MESSENGER - Abipartisan effort in the Senate has called for federal legislation that would rein in junk fees charged by hotels…
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Opulus hotels CEO Dominic Lambrinos reveals his version of ‘luxury’
An Australian financier and hotelier has revealed his version of ‘luxury’, which includes a chuckle at his business partner and celebrity gardener Jamie Durie.
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Ending tipped wage system will hurt the people it's trying to help: Fifty/50 Group's Scott Wiener
Opinions on tipping systems - What's good for the industry?
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Paulina Bawej, 32, worked for Huangs Grill Ltd in London but was dismissed - She has since had to move out of her flat and stopped working in hospitality…
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Hotel RFPs: The negotiating outlook for 2024 rates
Credible data and only moderate rate increases put a new spin on rate negotiations - As travel buyers make the traditional late-summer start to their annual hotel negotiations (a process still undertaken by 84 per cent of travel managers, according…
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In Cushman & Wakefield’s latest Hotel Operator Beat survey, Budapest was placed as the most attractive market in CEE, reaching 4.3 points on a 1–5 scale where 5 means very high interest…
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The booming industry recovery has touched chains and independent hotels alike, but the role of supply growth in that recovery has varied across the two segments.
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A focus on the margins: US hotel performance in the first half of 2023
Both the luxury and midscale and economy segments exhibited the greatest year-on-year margin declines.
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USA Today Names Beaufort Hotel "Best Boutique Hotel" in America for Second Consecutive Year
BEAUFORT, N.C., Aug. 22, 2023 /PRNewswire/ -- The Beaufort Hotel has landed top honors with USA Today's 10Best Readers' Choice Awards as "Best Boutique Hotel" in America. It's the second year in a row the hotel has won the coveted award…
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5 Challenges cluster revenue managers face and how to overcome them
You’ve probably noticed it, too – the increased trend towards clustering revenue management positions. Done right, it can help you manage costs, increase efficiency and boost revenue.
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Podcast - How Hoteliers Are Rethinking the Revenue Metric Dilemma
In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing…
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How hotel robots are reducing costs, bettering operations
Although robots are in their infancy within the hotel space, operations and guest experience teams can benefit from adding machines to address tasks from cleaning to security, especially as labor shortages affect hotels’ ability to stay ahead of the…
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Ceìsar Moreno has been appointed General Manager at Andaz Mayakoba in Riveria Maya
One of Mexico's leading luxury resorts, Andaz Mayakoba, is pleased to announce the appointment of César Moreno as its new General Manager…
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Report: Boutique hotel occupancy outpaces all U.S. hotels
Boutique hotels continue to report solid occupancies and healthy ADRs, and collectively achieved increases in all performance indicators through June, according to the Boutique Hotels: Mid-Year 2023 report from The Highland Group…
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