What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them…
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Domestic hotel industry will see the fastest outflow of skilled manpower: InterGlobe Hotels CEO
'That is an interesting trend that we are not talking (about),' says J.B. Singh. InterGlobe is better known as the parent company of India’s largest airline, Indigo…
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Hotel Bel-Air to pay tens of millions in back wages
The 9th Circuit upheld a National Labor Relations Board ruling that found the hotel violated labor law by refusing to rehire union employees after a temporary closure. The 9th U.S…
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More than 165,000 over-50s have started work in the hospitality sector in the last three years
The Government has also taken steps to make work more attractive to over-50s. The hospitality industry is often seen as the preserve of the young – but a report has revealed that the over-50s now make up a third of its workforce…
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Pride Hotels Group appoints Chandrashekhar Belose as Corporate Chief Engineer.
Belose will be entrusted with leading sustainability initiatives across the Pride Hotels Group portfolio…
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Long Beach Hyatt Regency to pay $4.8M penalty for violating COVID-era rehiring law, state says
The Hyatt Regency in Downtown Long Beach has been ordered to pay $4.8 million to a group of 25 employees who were laid off because of the pandemic but not offered their jobs back when business rebounded…
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Why Marriott veteran Stephanie Linnartz is ‘taking risks’ to become Under Armour’s CEO
Good morning, Broadsheet readers! Women in finance tout mentorship and AI as worthwhile diversity efforts, IBM CEO Ginni Rometty emphasizes skill-based hiring, and Fortune senior writer Maria Aspan tells us why a Marriott veteran took a risk to…
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A hotel worker's 3-hour commute tells the story of LA's housing crisis and her strike
Brenda Mendoza was born and raised in Los Angeles' Koreatown, just a 10-minute drive from the upscale JW Marriott hotel where she's been working for 14 years…
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9th Circuit: Indefinite furlough triggers right to immediate vacation payout
In February 2022, Los Angeles federal judge Dale Fischer ruled in Hartstein v…
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Worman Named Senior VP and General Manager for Caesars Atlantic City
Caesars Entertainment has appointment Karen Worman as the new senior vice president and general manager for Caesars Atlantic City, which has recently undergone a $240 million resort transformation, part of the company’s $428 million investment in…
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Red Roof’s “SHE” elevates and inspires women hospitality leaders
DALLAS — Tackling the gender divide in the hospitality industry head-on, Red Roof welcomed women hospitality professionals to the Fairmont Dallas Sept. 28-29 for a two-day intensive intended to support, inspire and educate…
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Vladi Kovanic crowned winner of Spa-A’s 2023 Personality of the Year award
Vladi Kovanic has been recognised for her services to the spa, wellness and hospitality industries by Spa-A Federation during its 21st-anniversary gala in Paris, France…
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Women, Black board members underrepresented at hotel companies: report
While representation of women and Black members on hotel industry firms’ boards of directors rose in 2022, the groups remain in the minority in most cases.
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Hani Abulafi has been appointed Hotel Manager at Four Seasons Hotel Tunis in La Marsa
Four Seasons Hotel Tunis announces the appointment of Hani Abulafi as Hotel Manager…
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The hospitality sector's unsung heroes gain some well-deserved awards recognition
They’re the people who keep BCP’s multi-million pound hospitality sector running everyday, and last night they gained some well-deserved recognition…
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A Taco Bell manager serves beverages to customers. Managers who achieve the rank of "entrepreneur" at Taco Bell can earn up to $100,000 a year. The annual mean wage of a restaurant food manager is $63,820, according to government data…
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Nothing Casual About It: Hotel Faces Employees' Class Action Over Employment Benefit Changes
Class actions certifications in British Columbia have continued to surge for consumer claims arising from product liability, privacy breaches, misleading advertising, and price-fixing competition claims…
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Yowie is one-woman empire from local entrepreneur with boutique, cafe and hotel on South Street
At the corner of 3rd and South Streets, a local entrepreneur, designer and dreamer is in her "manifestation" era. Shannon Maldonado's Yowie started as an artsy, one-of a-kind boutique in Queen Village…
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