Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Menu Price Increases Need a Quick Reverse Course
When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of discussion often include new methods, advancements, current concerns, and directional advice, but how do you know what to accept as…
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76% of surveyed hotels report staffing shortages
More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging…
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The U.S. hotel industry notched a big win in the latest jobs data: The American hospitality and leisure sector — which includes restaurants and hotels— is back to pre-coronavirus pandemic levels.
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Delray’s Seagate hotel, beach club to lay off workers as owner ramps up remodeling project
The decades-old Seagate Hotel & Spa and an affiliated beach club are laying off 69 employees as the two locations prepare for a “major remodeling” at both sites, according to a filing by the properties’ management with the state of Florida…
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UK Hotel Industry Shows Resilience with Projected Growth Despite Pandemic Challenges
The UK hotel sector has demonstrated notable resilience in the face of substantial economic challenges over the past few years. Following the Brexit vote, the depreciation of the pound sterling rendered the UK a more accessible destination for…
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The hospitality education system is facing a crisis. Due to a significant and growing disconnect between what the industry needs and what educational institutions are providing in terms of educating and training…
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Hourly workers are in demand—here’s how to win them back in a tight jobs market
As the needs of the workforce evolve, here are three practical things employers should be doing to attract the right people and hit their staffing goals.
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In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent…
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Efling Union Workers to Vote on Strike
Janitorial staff in Efling Union will vote on strike action starting this Monday. If approved, cleaners in the Reykjavík capital area would strike on March 18…
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Hotel staff shortages may drive travel costs in US to all-time high
A scarcity of hotel employees and lack of adequate pay for them could drive travel costs to higher levels than what they currently are…
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The cost of living and the lack of affordable housing for seasonal staff in the hotel sector is causing problems this season. Meliá was one of the large chains that were forced to house workers in their own hotels to cope with the problem last year…
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How Hotels Are Attempting To Address Ongoing Staffing Shortages
As the hospitality sector contends with a persistent shortage of workers, hotels are intensifying efforts to attract and retain talent, leveraging a mix of incentives, competitive wages, and technological advancements…
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Luxury Hotel Chains Accused of Price-Fixing Scheme, Lawsuit Alleges
In a recent legal development, prominent hotel chain operators including Hilton Worldwide Holdings Inc., Hyatt Hotels Corp., Inter-Continental Hotels Corp., Marriott International Inc., and Accor Management find themselves embroiled in a lawsuit…
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A popular Italian ski resort is lying idle this winter after unusually warm temperatures left entire mountains without any snow…
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Gaza war paralyses Israeli tourism for third year
In Israel's biblical city of Nazareth, the basilica is empty, restaurants and shops that usually thrive on Christian pilgrims are closed, and many hotels have been shut for months…
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Five New England ski resort employees fired after giving Nazi salutes
The employees allegedly photographed themselves in swastika armbands at a costume party. A Vermont ski resort fired five of its employees this week after they posted an image on Instagram showing Nazi symbolism…
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