Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Korean Telco giant KT’s Midas touch with hotel business
KT Corp., one of South Korea’s top three mobile carriers, is on a roll with the hotel business despite its late foray into the hospitality industry by turning its old buildings and lots sitting idle in a declining era for landline phones into…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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UAE Building Village For Thousands of Staff Amid Hotel Boom in Ras Al Khaimah
Junior staff and management will live in seperate buildings, and RAK says the campus will prioritize wellbeing.
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What will be the impact on hospitality of the antitrust ruling against Google?
Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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Why Recruiting Tech Talent in Hospitality Is a Challenging Task
As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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King Street Townhouse Hotel Launches World’s First ESPA Suite
King Street Townhouse, the iconic Manchester hotel, announces the opening of its brand-new ESPA Suite the ultimate sanctuary crafted in collaboration with ESPA’s 30 years of holistic spa knowledge and King Street Townhouse Hotel’s dedication to…
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S Hotels & Resorts integrates Shiji’s WeChat booking engine
Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Can Robots Boost Hotel Wellness?
The bustling streets of New York City now host a remarkable innovation at one of its iconic hotels. The Lotte New York Palace has introduced the Aescape robotic massage bed, offering guests an unprecedented wellness experience. In partnership with…
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Meet Yahya Jan, the architect building the world’s tallest hotel, Dubai’s Ciel Tower
If you look out onto the Dubai skyline, you’re likely to be admiring the work of Yahya Jan…
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Case study: How The Coniston Hotel boosted direct bookings by 70%
Forging a meaningful relationship with guests is something The Coniston Hotel Country Estate & Spa in Skipton, North Yorkshire has always excelled at. A family-run business for more than 50 years, the hotel recently partnered with Journey to…
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7 design trends to convert travelers on your website
Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.
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How the hotel industry can speed up tech adoption
My technology journey has been just as much about what I don’t know as opposed to what I know. As the saying goes, there are things that we know that we know, things that we know that we don’t know, and things that we don’t know that we don’t…
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Wyndham rolls out guest engagement platform
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies, first introduced at its 2023 Global Conference in September.
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Navigating Cyber Threats in Hospitality: Key Takeaways from HITEC 2024
During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance…
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