Counting the Cost of Contactless
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
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Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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Payment woes drive 63% of UAE hotel guests to abandon bookings
Nearly two-thirds (63%) of hotel guests in the UAE have abandoned their bookings because their preferred payment methods weren’t available, according to new research from FinTech Adyen. This statistic highlights a major challenge for the hospitality…
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A growing trend in the travel industry, particularly in the realm of hotel design, is reshaping the way travelers experience their surroundings. This movement, known as biophilic architecture, has captured the attention of global travelers and…
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Apple and Google wallets are part of a plan to make the hotel room key card obsolete
Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Tassos Kotzanastassis: How drones and AI can reshape hospitality real estate
Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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One Blackpool hotel group told me in 12 months they paid £800k in commissions to Booking.com
Hoteliers and B&B owners have raised concerns over the business practices of Booking.com in Blackpool…
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Black Myth: Wukong sends China’s game-enabled hotels into overdrive, boosts room rates
Stay-and-play rooms with high-powered PCs prove popular among fans who lack their own hardware or just want a nice place to play with friends.
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The Hotelification of Offices, With Signature Scents and Saltwater Spas
Hoping to lure workers back to their desks, companies are designing “work resorts,” luxe spaces meant to compete with the comforts and versatility of their living room.
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Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Korean Telco giant KT’s Midas touch with hotel business
KT Corp., one of South Korea’s top three mobile carriers, is on a roll with the hotel business despite its late foray into the hospitality industry by turning its old buildings and lots sitting idle in a declining era for landline phones into…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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UAE Building Village For Thousands of Staff Amid Hotel Boom in Ras Al Khaimah
Junior staff and management will live in seperate buildings, and RAK says the campus will prioritize wellbeing.
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What will be the impact on hospitality of the antitrust ruling against Google?
Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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Why Recruiting Tech Talent in Hospitality Is a Challenging Task
As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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King Street Townhouse Hotel Launches World’s First ESPA Suite
King Street Townhouse, the iconic Manchester hotel, announces the opening of its brand-new ESPA Suite the ultimate sanctuary crafted in collaboration with ESPA’s 30 years of holistic spa knowledge and King Street Townhouse Hotel’s dedication to…
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S Hotels & Resorts integrates Shiji’s WeChat booking engine
Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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