One Direction star Liam Payne dies aged 31 in hotel balcony fall in Argentina
One Direction Liam Payne has died in Argentina after falling from the balcony of his hotel room in Buenos Aires, police said.
read more
By tag
Select Tags:
Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
read more
Leadership hiring and retention: A looming crisis
The most effective strategy for attracting and retaining leadership talent will be offering wealth creation opportunities, such as equity participation, profit-sharing models, or even long-term incentives tied to the company’s growth and success…
read more
How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
read more
Why I'd be the best hotel inspector, if Michelin Keys have a vacancy going
Earlier this week, the inaugural UK and Ireland Michelin Keys were announced. These are the hotel equivalent of a star for restaurants, with ratings of one (a very special stay), two (an exceptional stay) or three keys (an extraordinary stay)…
read more
Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
read more
Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
read more
New tipping law comes into force on October 1 - affecting all pubs, restaurants and cafes
Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
read more
What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
read more
Manager faces jail for deliberately starting fire at rural Scots hotel that saw guests evacuated
Vimal Verma, 42, pleaded guilty to wilful fireraising after he deliberately set a fire at the Killin Hotel, KIllin, Perthshire.
read more
There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
read more
Hotel chain Hilton targets ‘quiet quitting’ over-50s in London recruitment drive
Research found many workers cite burnout from their current office-based roles when looking for a career change
read more
LABOR Hotel CEOs Prioritize Their Own Paychecks, Not Improvements for Their Companies or Workers
Labor disputes are continuing to rage between unionized hotel workers and the bosses at three major chains: Marriott, Hilton, and Hyatt.
read more
Hotel Staff Reveal The 6 Biggest Mistakes Guests Make During Their Stay
Want a premium hotel experience? Don't make these errors on your next trip.
read more
Mass tourist brawl at five-star Egyptian resort over unpaid hotel bills sees staff hospitalised
A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
read more
Thousands of hotel workers across several U.S. cities went on strike over the weekend because of COVID-19 pandemic-era cuts made to the hospitality industry that they say resulted in lower wages and higher workloads…
read more
Hospitality: A grand, rewarding career choice
Hospitality hiring trends predict an unprecedented increase, yet young students remain sceptical to pursue a career in hospitality. Seasoned hotelier Farhat Jamal dispels some of the apprehensions associated with pursuing a hospitality career…
read more
Tassos Kotzanastassis: How drones and AI can reshape hospitality real estate
Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
read more