In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor.
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In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor.
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Oyo’s Recovery Work Includes Progress on Technology Fixes
Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the…
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Singapore opens quarantine-free hotel and conference centre
Singapore has opened a purpose-built “bubble” facility, dubbed Connect@Changi, to support Covid-safe meetings between foreign business travellers and Singapore residents. Located five minutes from Changi Airport, the venue will initially launch…
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South Korea hotel apologizes after honeymooners discover people can see into mirrored sauna
An upscale hotel in South Korea has issued an apology for a mistake that may have enabled outsiders to see into their sauna.
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Hoteliers: Now is the Time to Take Cues from the Airlines
Forced to adapt at any even quicker pace than hotels, airlines have already begun to plan for the post-pandemic world. Here's what hoteliers can learn from them.
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HB Exclusive: NextGuest Merges with Cendyn
Cendyn, a leading provider of cloud software and digital marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine to become the largest scalable CRM and digital marketing…
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Is hospitality ready to service the digitally savvy travel consumer?
Today’s typical online travel consumer – your past, current and future hotel guest - is exposed to more than 250,000 digital micro-moments a year, from social media interactions to messaging to quick reads of the headlines on their smartphones…
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MSC Cruises unveils Rob the robot bartender
MSC Cruises will have a humanoid, robotic bartender at the MSC Starship Club onboard its newest ship, the MSC Virtuosa, which is entering service April 16.
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SB Architects Forecasts Trends Set to Shape the Future of Architecture
SB Architects, an award-winning international architecture firm focusing on designing soulful and inspiring destinations across hospitality, residential and mixed-use, has released the top trends they anticipate defining 2021 and beyond…
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How to prepare your hotel for summer staycations
Becoming increasingly apparent is the unlikelihood of summer holidays abroad. With dreams of boarding planes and jetting away into the sunshine essentially dashed, all any of us can do is start thinking about staycations…
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Breakfast in the age of intermittent fasting
Let’s all just take a break from the constant news cycle on active COVID-19 case numbers and the rest of worldly distresses. While we’re at it, let’s take a break from eating, too.
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Accor announces rollout of digital room keys
Accor has announced plans for a rollout of its new digital room key technology…
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Record-breaking roller coaster will travel more than 155 miles per hour
A roller coaster now under development in the Middle East is set to smash existing records for speed, height and track length.
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Fake Covid documents could cause real problems for travel
The negative Covid-19 test result, purportedly from a company called Tri-Alta Laboratory Corp., would look real enough to most eyes. It even has a disclaimer at the bottom cautioning that a negative test doesn't rule out infection…
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SiteMinder: Travel Planning Is Returning in 2021
SiteMinder World Hotel Index has revealed two reasons for the travel industry to remain optimistic this year…
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Fetch.ai launches AI travel agents to reduce hotel booking distribution cost
Fetch.ai has unveiled Autonomous AI Travel Agents to enable hotels to offer tailored accommodation services to customers.
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Patrick Landman: 5 Step Plan to Create the Perfect Guest Experience
It is now more important than ever to make every guest's stay be as fulfilling and enjoyable as possible for your hotel…
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IATA Travel Pass digital health solution to be rolled out to major airlines in March
IATA’s head of airport, passenger and security products, Alan Murray Hayden, says fast progress is being made to bring its Travel Pass digital health credential solution to market, and “most of the world’s biggest airlines will be using it from…
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Humans Won't Be Able to Control Artificial Intelligence, Scientists Warn
Some smart robots can perform complex tasks on their own, without the programmers understanding how they learned them.
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Voice Search for the Tourism & Travel industry: All You Need to Know!
Voice search within the travel industry is one of the emerging trends that marketers, business owners and other senior figures within businesses in this area need to become aware of…
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Excellent Customer Service? It Starts at the Top!
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
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Marriott to offer Covid-19 testing for group meetings
Marriott International has announced plans to offer self or third-party administered Covid-19 tests to meetings customers at selected US properties.
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Bill Gates, Amazon and British Airways are backing a hydrogen plane startup
A California-based startup that promises to make zero-carbon flight a reality has just received a major vote of confidence.
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Ghost kitchens help to maximize hotel F&B space
Food-and-beverage experts from Davidson Restaurant Group, Butler Hospitality and C3 explain how embracing “ghost kitchens”—a term with different connotations for different businesses—can benefit hoteliers…
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