Hotel housekeeping cross-training: How to support staff retention
Cross-training can improve housekeeping flexibility, but staff retention depends on fair workloads, paid training and meaningful career opportunities.
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Most interesting
Hotel groups target Syria for tourism as it rebuilds from rubble of civil war
Several global and regional hotel groups are looking to enter or expand in Syria, senior executives told Reuters, betting that its rich history and coastal destinations will attract overseas tourists as well as Syrians who have long lived abroad…
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In the domestic high-end hotel owner circle, it seems that there has not been a deal rumor that stirs the nerves of the whole industry for a long time except for those related to R&F Properties.
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1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month
The run of bad press for artificial intelligence (AI) continues, and this time it’s the turn of “predatory” online travel agencies (OTAs). These are the websites that look like a legitimate hotel website but are far from the real deal…
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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