Career

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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33 years ago, Joachim Marusczyk was a young public servant at the headquarters of German railway company Deutsche Bahn and a man who was always one step ahead. He was responsible for the revamping of major stations and for hotel and catering leases…
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Dave Johnson, founder/executive chairman, Aimbridge Hospitality, has left the company to pursue other external opportunities.
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When the pandemic shut down travel, forcing hoteliers to furlough or layoff large swaths of their teams, employers weren’t thinking about the long-term impact—they were in crisis mode, trying to staunch the bleeding…
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As we come out of the pandemic, the conundrum of finding and retaining hotel employees has reached new levels…
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A young South African barista thought he had found the job of a lifetime in Oman, but ended up being held captive and made to work without pay - forcing family and friends to raise money to free him.
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Jack Butler, regional vice president of Operations, Aimbridge Hospitality, was named one of HOTELS Top 10 Rising Star award winners for his proven performance, leadership and problem-solving skills, as well as his intangible skills of optimism…
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Harry Javer, producer and founder of The Lodging Conference, one of the industry’s events for hotel owners, CEOs, and deal makers, announced that Arne Sorenson, the beloved former president and CEO of Marriott International, has been selected…
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A presentation of research findings that confirm significant gender differences in diversity of leadership roles, specifically in perception when it comes to understanding why women occupy so few professional leadership roles…
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The former Starbucks CEO first worked at a ski lodge. His next moves were both serendipitous and strategic.
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Hotel operations, strategy, human resources, marketing, finance - a hotel manager’s remit is as diverse as it is challenging. If you want to be a hotel manager, you will need excellent people skills and a calm, trustworthy, professional demeanor…
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In the post-pandemic business environment, recruitment of hospitality employees is a challenging endeavor…
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The Hôtel Martinez is famous for a strict access policy to protect its famous guests. People hoping to catch a glimpse of celebrities attending the film festival here this month had to wait outside, sitting on their suitcases, in the sweltering…
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Celebrity chefs Mario Batali and Joe Bastianich and their New York City restaurant company have agreed to pay $600,000 to at least 20 former employees who were sexually harassed and retaliated against on the job…
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Covid, Brexit and a snobby attitude towards the industry have left restaurants scrambling to keep up as the world reopens. Molly Codyre reports
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"In the interest of balanced reporting we are detailing the benefits of Brexit to the hospitality industry across the UK. To date none have been identified."
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Members of Edmonton's hospitality community can hold their heads a little higher this week after one of their own took home the World Class Bartender of the Year title for 2021. James Grant represented Canada in the Diageo World Class Global…
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Whittlebury Park in Northamptonshire is offering a number of paid work placements to students interested in a career in hospitality to help them gain valuable skills and an in-depth understanding of the industry…
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Bosses of holiday parks and hotels in Norfolk are celebrating bookings up to next Easter - but finding it hard to recruit staff to cope.
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Travel Media Group announced today 25 winners of the new TMG Hospitality Hero Award. The top-rated digital marketing vendor launched the award to recognize stories of resilience and excellence in hospitality…
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The Gstaad Palace is mourning the loss of Ernst Andrea Scherz (1939-2021)…
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Travel and tourism is one of the world’s most gender diverse industries, with a 50-50 overall split between men and women, but female representation at senior management level and above is abysmally low, according to a new report by hospitality…
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A counter-intuitive yet highly practical approach to what really matters when hiring…
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The world’s battered hospitality and tourism industry has a long way to go to rebound from the devastating effects of the COVID-19 pandemic, according to a survey of workers conducted by Florida Atlantic University (FAU)…
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