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This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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With the 2026 FIFA World Cup soon to be held across 16 host cities in North America, the international soccer tournament was initially expected to be a tourism gold rush.
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Patel Family Office, a US investment enterprise, and Abdel Hadi A…
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Hotels are redesigning common spaces and programming to facilitate connections among solo travelers seeking social experiences, not just solitude.
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A richer and more complex investor landscape will continue to benefit the hospitality industry, delegates heard at the IHIF EMEA in Berlin on Tuesday.
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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New AHLA survey findings show that rising operating costs and ongoing staffing shortages are continuing to weigh on the US hotel industry.
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Geopolitical tensions are driving travelers away from Middle East hubs toward Asian and European alternatives, with fuel costs rising from $95 per barrel.
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What does it mean when a hospitality giant debuts a new brand? The last few months have seen a few examples.
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Marriott did It. IHG did It. Now Hilton is getting into the market of efficient, buzzworthy urban hotels with a new agreement with Yotel.
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Europe: Hotel consultancy HVS’s annual European Hotel Valuation Index (HVI) shows hotel valuation grew only 0.2 per cent across the continent in 2025.
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Diverse hospitality opportunities across Europe, Middle East and Africa (EMEA) will continue to attract US investors, operators and travellers in 2026, according to expert views.
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Humanoid robots are rapidly gaining hype, from battlefields to the factory floor.
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