Bibliotherapy and a possible new feature for your hotel
Who doesn’t love a good book? While you have read one of our many other editorials espousing technology, and its myriad benefits for increasing revenues plus ramping up team productivity, sometimes a great hotel differentiator is a bit more ‘lo-fi’…
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THE MUSEUM HOTEL ANTAKYA REOPENS TO OFFER UNIQUE EXPERIENCE OF ANCIENT AND MODERN WORLDS
An award-winning hotel offering the unrivalled opportunity to sleep next to the largest single-floor Roman mosaic ever uncovered has reopened to guests following its temporary closure due to the Covid-19 pandemic…
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China’s Choppy Hotel Recovery Sounds Warning Alarm for Global Developers
Even though the hotel industries in the U.S. and Europe have outperformed China in recent weeks, developers in these stronger markets should consider how their projects will be impacted by China’s closed borders remaining walled off…
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Air France unveils latest menus by Michelin-starred chefs
Air France has a long tradition of working with Michelin-starred chefs for its onboard menus – most recently with three Michelin-starred Arnaud Donckele – and the carrier has this week unveiled its latest partnerships…
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INTERVIEW: STEPHEN ALDEN, CEO, RAFFLES & ORIENT EXPRESS
Following a remarkable career spanning three decades in the hospitality industry, Stephen Alden was appointed CEO of Raffles and Orient Express in May…
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BUTLER HOSPITALITY NABS $35M TO GROW HOTEL “GHOST KITCHEN” CONCEPT
Hospitality startup Butler Hospitality has raised $35 million to expand its “ghost kitchen” dining concepts.
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Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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INTERVIEW: STEFAN RIER & LUKAS RUNGGER, FOUNDERS, NOA
When Stefan Rier and Lukas Rungger first met and bonded over a few beers, they didn’t realise how significant their friendship and shared design ethos would be…
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Leading hotel companies launch Sustainable Hospitality Alliance
The Sustainable Hospitality Alliance, which brings together 14 of the world’s leading hotel companies, has launched with the renewed vision of responsible hospitality for a better world…
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Why Your Hotel Marketing Strategy Should Include PR and How to Use It Effectively
The hotel industry is more competitive than ever before. There are more properties today than there were even just a few years ago, and thanks to things like travel restrictions, those hotels are vying for the same customers…
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Why Entity Based SEO is the One Strategy You Need to Implement
The rising popularity of entities in SEO signals a dynamic shift in how we think about search.
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Oman's Alila Jabal Akhdar: The hotel on the rooftop of Arabia
"Don't worry, it'll be a walk in the park," says Ali, the senior climbing instructor at Alila Jabal Akhdar, a luxury hotel in the mountains of Oman.
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Accor opens dual-branded Ibis and Ibis Budget property close to Heathrow T5
Accor has unveiled a dual-branded Ibis and Ibis Budget property located just under three miles from Heathrow Terminal 5.
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INTERVIEW: AARON KAUPP, REGIONAL VP & GM, THE CARLTON TOWER JUMEIRAH
During what has been the most extensive refurbishment in its history, we caught up with Aaron Kaupp to find out more about the transformation of The Carlton Tower Jumeirah and how lockdown was the perfect timing for the project…
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A Systematic Approach to Monetizing New Hotel Offerings
There's no doubt, hotels today still rely heavily on occupancy to drive non-room-related revenue at their properties…
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A Systematic Approach to Monetizing New Hotel Offerings
There's no doubt, hotels today still rely heavily on occupancy to drive non-room-related revenue at their properties…
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Hospitality Financial Leadership – Money Never Looks After Itself
I do not know about your experience, but for me growing up in the hotel world, and especially my first decade working in F&B and rooms, the adage, “Look after the guests and the money will look after itself,” was literally beat into my head…
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Accor Becomes the Majority Owner of Lifestyle Hospitality Brand Ennismore
Sharan Pasricha, Founder & Co-CEO and Gaurav Bhushan, Co-CEO, will lead the asset light entity which will run autonomously, comprising 14 hotel & co-working brands and a collection of over 150 culturally relevant and diverse restaurants and…
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Data privacy laws forcing changes in digital marketing
As the digital privacy landscape shifts, experts say that travel companies will likely need to adapt their online marketing strategies accordingly.
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Five essential social media strategies to help increase guest bookings
In today’s modern, internationally-connected world, it’s no longer enough to simply offer your guests an exclusive, multi-star resort experience at your hotel…
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Inside the Waldorf Astoria's $1 billion makeover
This month marks 90 years since the Waldorf Astoria first opened its doors on New York's Park Avenue in 1931, becoming the tallest and largest luxury hotel in the world during an inauspicious time, as the Great Depression cast its long shadow…
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London’s former Snow Hill Police Station to become Hub by Premier Inn
Whitbread has secured planning permission for a new Hub by Premier Inn property in London’s Square Mile.
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Why Should a Hotel Brand Fit a Specific Purpose?
Given the dearth of hotel marketing over the past two years, many customers don’t have a good impression of what each property stands for or what their unique value is…
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The Dos and Donts of Responding to Guests on Social Media
Understanding the way guests use social media can help you anticipate the ways they’ll communicate with you…
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