The Dos and Donts of Responding to Guests on Social Media
Understanding the way guests use social media can help you anticipate the ways they’ll communicate with you…
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The Dos and Donts of Responding to Guests on Social Media
Understanding the way guests use social media can help you anticipate the ways they’ll communicate with you…
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Extended Stay Remains Resilient Amid Continued Uncertainty
Travelers today are more price-conscious than ever…
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How to increase sales and make your hotel the #1 choice for family-friendly travel
According to the ‘Key Trends in Family Travel’ report by Global Data, family travel is predicted to increase by a huge 25% by 2022…
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Graduate hotels open in Cambridge and Oxford
Graduate Hotels has opened hotels in Cambridge and Oxford. The two hotels – the Graduate Cambridge and The Randolph Hotel by Graduate Hotels – have opened for overnight stays, with the bars and restaurants opening in coming weeks…
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IHG Hotels & Resorts Launches New Luxury & Lifestyle Brand, Vignette Collection™
IHG Hotels & Resorts has announced Vignette Collection™ as its new Luxury & Lifestyle brand, with hotels in Australia and Thailand the first to join the collection.
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Nobody Asked Me, But… No. 254: Hotel History: St. Regis Hotel
In 1904, Colonel John Jacob Astor broke ground for the building of the St. Regis Hotel at the corner of Fifth Avenue and 55th Street, in the most exclusive residential section of New York at the time.
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Hotel Bookings - What is the Guest's Decision-Making Process?
In today’s highly competitive online travel marketplace, it is vital that hotels understand who their consumers are and what their decision-making process entails when making hotel bookings.
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Hotels holding open the doggy door for guests' furry friends
The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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Holiday Inn brands take flight at European airport locations
IHG Hotels & Resorts has expanded the footprints of the Holiday Inn Hotels & Resorts and Holiday Inn Express brands with a number of signings and openings at European airports.
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Gordon Ramsay to open second restaurant at The Savoy
Michelin-starred chef Gordon Ramsay is to open a new restaurant at The Savoy hotel on the Strand in London.
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WHAT DO GEN Z TRAVELERS WANT FROM ONLINE TRAVEL BRANDS?
Travel brands eager to engage with young consumers have for years focused on one key segment: millennials.
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If you fancy bringing some of the 700 million users of Instagram on an Insta-Holiday to your place, then yes, it is for you. You can do wonders by doing very little on this visual and rich storytelling platform…
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OTAS VS. SUPPLIER-DIRECT BOOKINGS IN EASTERN EUROPE
Like the rest of the world, the Eastern Europe region has not escaped the COVID-19 pandemic, although each country's government response has differed, according to Phocuswright's latest travel research report Eastern Europe Travel Market Report…
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Plaza Premium opens “land-to-air premium airport experience” at new Qingdao airport
Plaza Premium has unveiled what it is referring to as its first “land-to-air premium airport experience” at the newly opened Qingdao Jiaodong International airport.
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UKHospitality and BII call on Government to introduce Business Rates reform
UKHospitality and the BII have welcomed the opportunity to comment on the Government’s Business Rates Revaluations Consultation.
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The tale of two hotels in COVID times
Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed.
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THE STATE OF DIGITAL ADVERTISING IN TRAVEL
If there’s one thing travel marketers have learned throughout the COVID-19 pandemic, it’s how to do more with less…
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Porsche Design and Steigenberger to Establish Joint Hotel Brand
Functional design and a unique brand experience are about to merge at the very highest level. Dr…
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The Difference Between Repeat Customers and Loyal Customers
“We love our customers, and they obviously love us…
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Watergate Bay’s CEO Will Ashworth on hitting the ‘suite’ spot with the hotel’s new Beach Lofts
After a transformation project, the former Jamie Oliver restaurant space at Watergate Bay has been reimagined into seven new suites that will define a new room category at the hotel and within the wider portfolio…
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Red Roof Launches New Hometowne Studios Prototype
Red Roof, the leader in economy lodging, unveiled a new prototype for its groundbreaking HomeTowne Studios by Red Roof brand at the 2021 AAHOACON conference of hotel franchisees.
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Booking.com survey takes pulse of LGBTQ+ travelers
Digital travel platform Booking.com has released new research revealing that half of LGBTQ+ travelers have experienced some form of discrimination when traveling…
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IHG debuts next-generation Holiday Inn design in Australasia
IHG Hotels and Resorts has opened the first Holiday Inn property in Australasia to feature the brand’s next-generation design including an open lobby concept combining the hotel’s reception area, business centre, restaurant, bar and lounge…
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HSMAI + TrustYou White Paper: Do You Know Your Guests?
Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven…
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