Travel agent’s chatty AI call-handlers take off
Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
read more
Travel agent’s chatty AI call-handlers take off
Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
read more
UAE hotels show why industry ratings should not end with a 5-star
Dubai: Is it time the hotel industry started thinking beyond five-star ratings?
read more
Brands eye opportunities in Turkey
International hotel brands are doubling down on their commitment to open more hotels in Turkey.
read more
Hotel F&B driving labor cost growth in 2024
In the U.S., it costs about $9 more to staff a hotel room than in 2023.
read more
The luxury hotel bubble: A warning to the industry
In the world of luxury hospitality, a storm is brewing beneath the surface of seemingly endless growth and expansion.
read more
Gregg Wallace's MasterChef role eyed up by 'godfather of hospitality' after controversy
As Gregg Wallace continues to distance himself from allegations of inappropriate sexual behaviour, a restaurateur has reportedly put himself forward to take over his MasterChef role.
read more
Tony Truman. From Spaces to Destinations: Lessons in Hospitality
Having spent decades in the hospitality industry, I've seen firsthand what it takes to transform a venue into a sought-after destination.
read more
A Game of Hospitality Commercialisation in Boutique Hotels
Boutique hotels, once cherished for their authenticity and intimacy, are now being redefined by major hospitality chains.
read more
Prioritizing Hospitality Workers' Mental Health This Holiday Season And Beyond
The majority of hospitality workers believe there is a stigma around mental health across the industry. But self-care and therapy isn’t enough to solve the issue when 51% of hospitality workers say their job is stress-inducing most or all of the…
read more
4 hospitality trends to watch in 2025
2024 is quickly drawing to a close and with it a strong year of demand for the travel industry. According to Amadeus’ business intelligence data, 5% more hotel room nights were booked globally from January – October 2024 compared to the same time…
read more
Richard Allan London – bringing its iconic 1960’s scarf designs to contemporary hotel interiors
As the world of hospitality continues to evolve, one thing remains constant: the need for spaces that tell a story, and the scarf designs by Richard Allan London, do just that…
read more
Members include Barceló Hotel Group, Iberostar Hotels & Resorts, Kempinski Hotels, Meliá Hotels International, Minor Hotels, Pestana Hotel Group, and Radisson Hotel Group.
read more
The Ascott take over management of Millennium and Copthorne hotels at Stamford Bridge
The Ascott Limited has announced that it has taken over the management of both the Millennium and Copthorne hotels at Stamford Bridge, Chelsea FC’s home stadium. This partnership is part of a broader sponsorship where Ascott has been named Chelsea’s…
read more
Hospitality group apologises after reportedly telling pubs not to celebrate Australia Day
A major venue company at the centre of a stoush over Australia Day says it regrets the "concern and confusion" it has caused over comments about celebrating Australia Day.
read more
Who Just Snagged 33 Marriott Hotels in the UK? Spoiler: Big Names With Big Plans
Investment heavyweights KKR and The Baupost Group have joined forces to acquire 33 Marriott International hotels scattered across the UK. The portfolio, formerly owned by a subsidiary of the Abu Dhabi Investment Authority (ADIA), is now under the…
read more
“No One Is Pushing the Hotel Industry to Change Faster Than the Savvy Indian Traveller”: SiteMinder
SiteMinder, the world’s leading hotel distribution and revenue platform, has released SiteMinder’s Changing Traveller Report 2025, the largest survey globally on accommodation, revealing that Indian travellers are emerging as the most influential…
read more
Greece. To Address Housing Crisis, Civil Servants Will Be Offered Hotel Rooms
When civil servants can’t find a rental because tourists snatch them all, where are they supposed to go? This glaring issue impacts teachers, police officers, doctors, and firefighters, particularly on islands and other hot summer…
read more
Hundreds of high profile pubs and clubs won't celebrate Australia Day after the country's second biggest hospitality giant vetoed commemorating the national day.
read more