Guest reveals what she found in her bed at 'fancy' hotel
A guest of a very well-known hotel chain has been left in hysterics after finding a packet of 'illegal, Indian Viagra' slipped between her bedsheets.
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Guest reveals what she found in her bed at 'fancy' hotel
A guest of a very well-known hotel chain has been left in hysterics after finding a packet of 'illegal, Indian Viagra' slipped between her bedsheets.
read more
Debate rages over freelance worker status in France's hospitality sector
The growth of internet-based platforms arranging jobs for auto-entrepreneurs in hotels, restaurants and the medical sector has thrown up questions over their employment status.
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The Court of Justice of the European Union (CJEU) has ruled on price parity clauses in contracts between an important hotel reservation platform and hotel establishments. The CJEU has determined that these clauses must be analyzed under the rules on…
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Trump’s presidency and the path ahead for hospitality
With Trump’s economic and policy changes, the hotel industry will adapt to the shifting landscape of travel and guest expectations both at home and abroad.
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In the hotel industry, there are no mixed signals on mixed-use development
Live, work, play has become a credo for a growing real estate portfolio where residents can combine their homes, employment and diversions in one compact setting. Mixed-use developments that include hotels are not a new idea, but they do fit…
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Les Roches and ILUNION Hotels unveil the first Hotel Innovation Barometer, offering a comprehensive look at how over 40 international hotel companies of various sizes are leveraging innovation to boost competitiveness…
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With concerns swirling about the global economy, climate change, political instability, and health issues, wellness has emerged as a beacon guiding our travel plans. With worries swirling around the global economy, climate change, political…
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Desperately Seeking Value Creation 3.0
The business world is an eternal cycle of reinvention, where actors adapt to market conditions by establishing a new ecosystem that appears most relevant. Hospitality investors are no exception. Along the way, they’re integrating today’s new data…
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How to transform the image of the hospitality industry
The hospitality industry has faced two big workforce challenges since the start of the pandemic. The first has been one around costs with inflation driving wages up, putting a strain on the bottom line. The second has been less talked about and is…
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ChatGPT's Real-Time Web Search is a Game Changer for Hotel Marketing
The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages…
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Choice’s pipeline more valuable than what it’s replacing
While Choice Hotels International’s third-quarter earnings had a lot of positive news, with record quarterly revenue and improving full-year RevPAR guidance, President and CEO Patrick Pacious can’t help but look ahead to an even more optimistic…
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Fourth-generation Hong Kong native Kristina Snaith-Lense talks about her career journey, striking a work-life balance, and embracing her multicultural upbringing
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Is Franchising the Key to Success in the Hotel Industry?
Franchise agreements are a common strategy in the hotel industry, offering a pathway for rapid expansion without the need for significant capital investment. Under a franchise agreement, the franchisor (the hotel brand) allows the franchisee (the…
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News Analysis: Package sales stimulate hotel market as off-season looms
As Chinese people rub their hands for yet another annual "Double 11" online shopping spree, e-commerce platforms like Taobao are no longer the only places they dwell upon.
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Hotel Assistant: World’s first end-to-end AI voice hotel agents take 10,000 calls a day
The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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As far-reaching as the vision of Saudi Crown Prince Mohammed bin Salman is, the fruit of his efforts is becoming apparent. The kingdom aims to provide tourists and visitors with the royal treatment through a first-of-its-kind seven-star hotel…
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How Marriott Adds Boutiques With its Design Hotels’ Brand
Design Hotels is a Marriott brand that isn't quite a Marriott brand. It's more like an exclusive hotel club where 60% of owners have never run a boutique before. New boss Stijn Oyen is fine-tuning its strategy…
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Core investors returning to Italian hotel market
Over the last couple of years value-add investors have dominated the Italian hotel market with buyers flocking to buy tired, run-down or unbranded hotels before invariably renovating and repositioning them upmarket…
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