Emirates Palace’s Michael Koth on taking good and making it great
The general manager says Mandarin Oriental will make people love the iconic property in new ways
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Emirates Palace’s Michael Koth on taking good and making it great
The general manager says Mandarin Oriental will make people love the iconic property in new ways
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Marriott pilots arrival kiosks, grab-and-go concept
Marriott International Inc. has launched a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels…
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Europe’s hotels see values fall by up to 15%
Sharp declines in revenue caused by the pandemic coupled with a more cautious approach to lending has prompted hotel valuations to fall over the past 12 months, although not as steeply as some had initially anticipated…
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Managing Guest Relations and Upholding Corporate Digital Responsibility In The Hospitality Industry
Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
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US investors make first UK acquisition with purchase of The Old Bell Hotel
Knight Frank has completed on the sale of The Old Bell Hotel, a 13th century hotel in Wiltshire to American investors Whim Hospitality, selling off a guide price of £3.75m.
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New Research: 5 Things Hoteliers Need to Know About OTA Travelers
Travel providers continue to feel the effects of the Covid-19 pandemic, but many would agree that as widespread vaccine inoculations roll out, rapid testing sophisticates, and health passports are developed, there is a light at the end of the…
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Accor’s Mark Willis on the rise of lifestyle brands: “I’m fully in”
Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
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A Consultant’s Perspective on the Pandemic in 2021
The pandemic continues to plague our operations and practically all aspects of our daily lives…
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Sonesta launches global hotel franchising organization, adds Quinn
Sonesta International Hotels Corporation has launched its renewed global hotel franchising organization…
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Choice debuts new prototype for 40-year-old Comfort brand
A full year after it was planned and just in time for the upper-midscale brand’s 40th anniversary, Choice Hotels International has introduced a new prototype for its flagship Comfort brand.
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How Contactless Platforms Offer a More Personalized Experience
Josh Phillips swore he would never employ a contactless platform or app because he wasn’t sure how it would be received. “My original hesitation was always ‘how would guests react to ordering on their phone?’”…
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Tour operators still optimistic that summer can be saved
Tour operators across Europe remain optimistic that this upcoming summer tourism season won’t be a total washout despite rising case numbers and a limited vaccine roll out.
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Richard Branson plots new Virgin Hotel for Glasgow in 2022
Sir Richard Branson’s Virgin Hotels is to open a new property in Glasgow in 2022. The new site will be situated at 236-246 Clyde Street and be the brand’s second hotel in Scotland.
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Voco Brisbane City Centre marks brand’s 50th signing
IHG Hotels and Resorts has signed the 50th property under its Voco brand, with the Voco Brisbane City Centre set to open later this year.
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Choice unveils new Comfort prototype
Choice Hotels International Inc. has unveiled the new Comfort Rise & Shine prototype as its flagship, upper-midscale brand marks its 40th anniversary. The first new-construction hotels with the new prototype are expected to open in 2023…
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‘Schitt’s Creek’s’ Rosebud Motel Can Now Be Yours for Just Under $1.6 Million
“Schitt’s Creek” may have aired its final episode almost a year ago, but the Pop original series is still attracting leagues of new fans (aka Schittheads) thanks to its availability on Netflix, as well as continually racking up awards (it is…
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U.S. Hotels Make Bold Ask for More Aid From D.C. Despite Ongoing Recovery
Two weeks after the $1.9 trillion American Rescue Plan pandemic relief measure was signed into law, all legislative eyes are on a massive infrastructure bill emerging as the Biden administration’s next big-ticket item…
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Digital Upselling: Go Where The Margins Are!
Due to the ongoing pandemic, hotels have lost several months' worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels…
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