Saudi Arabia unveils master plan for Rua Al Madinah project
Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Saudi Arabia unveils master plan for Rua Al Madinah project
Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Back to the land of the pharaohs
Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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How to Annoy a Journalist and Waste Your Time with the Press
On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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Robot-run hotels are here, but guests have mixed reviews
In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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In Vino Veritas XCII: Don’t Forget Your Waitstaff
Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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Ecolodges in the Middle East: The new big thing
While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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SeaPods: Giving A New Meaning to Ocean Front Living
For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto.
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At Virtuoso, a microcosm of industry activity
The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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The hotel that inspired 'Dirty Dancing' has burned down
Somebody put Baby in a corner: the remains of an upstate New York hotel that inspired the movie "Dirty Dancing" have burned down, according to the local fire department…
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GRAB & GO: MORE THAN AN AFTERTHOUGHT
Innovative grab-and-go programs are not only popular but profitable. However, there are tricks to make it successful and multiple F&B leaders chimed in with their advice and experiences.
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Tourism and the metaverse: towards a widespread use of virtual travel?
The metaverse can be defined as a set of virtual shared spaces that are indexed in the real world and accessible via 3D interaction…
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The importance of branding in the hospitality industry
If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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How innovative hotels are using NFTs to attract international travelers
Tourism is on the rise. As more and more people get back to traveling, some regions are already seeing travel spending reaching pre-pandemic levels. The US is even poised to grow beyond that level and set record highs in travel spending…
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Meetings: The Black Hole of Hotel Revenue and Productivity
Meetings are the black hole of productivity. I’m not saying this just to be dramatic. There is plenty of evidence coming your way. Keep reading!
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What Can Hotels Learn from Short-Term Rental Technology Innovation?
Hotels are working within a world where change is at a pace never before experienced…
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Are we in a travel bubble or a new normal?
Is the industry in the midst of a busier-than-ever normal of travel or a bubble that will pop? That was the question posed during a Virtuoso Travel Week press conference, held in person in Las Vegas and virtually on Monday…
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Cultural Intelligence is The Bridge to Hospitality
A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
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