A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs brought by pandemic…
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Most interesting
Hotel industry performance: EHL's Pulse-Taker reveals 5 pain points
The year 2020 will be marked in history, surely for the travel and hotel industry. Most hotels suffer from a sudden disruption due to COVID-19 crisis and the consequent travel regulations…
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Evolution of Hotel Upselling: Improve Experience, Revenue and Reputation
The hospitality market has changed, it has evolved. The hotel is no longer a place to spend the night but has become a fundamental part of the guest’s experience and Hotels can offer to the guests much more than a room…
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Why The Pandemic Will Lead to a Surge of Meetings Business for Hotels and Venues
Much like the growing popularity of the leisure 'staycation,' the business 'staycation' reveals itself as a predominant post-COVID-19 trend that will leverage hotels within driving distance
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Marriott International fined £18.4 million for data breach
The Information Commissioner’s Office (ICO) has issued a fine of £18.4 million to Marriott International, for “failing to keep millions of customers’ personal data secure”.
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ACI: Almost 200 European airports face insolvency in coming months
Airports Council International has issued a stark warning on the future of European airports, as new data shows a loss of nearly 1.3 billion passengers at European airports since January. ACI Europe said that an estimated 193 airports face…
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How the pandemic has changed the OTA-indie relationship
Independent hotel operators shared insights into how they’re working with online travel agencies…
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Back Light: 4 Hospitality Trends Shaping the Meetings Industry
Editor’s Note: As part of Back Light, a series of articles sharing illuminating insider observations, we asked Andrew Moffett to walk us through his career transition and his vision for the future.
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