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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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The emerging EV automotive market could be a giant boon for the hospitality industry if hoteliers are willing to bet on it early.
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Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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Accor and joint venture partner Ennismore have announced plans to open more than 1,000 properties under the Jo and Joe brand in China.
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While it may be true that there is no "one-size-fits-all" model for guest satisfaction in the hospitality industry, The Outrigger Way has gotten us fairly close to cracking the code.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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