Edinburgh hotel apologises as £436-a-night guest 'has to queue for biscuits'
An Edinburgh West End hotel manager has apologised after a guest slammed staff for having to “queue to buy a biscuit” after paying £436 for one night.
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Edinburgh hotel apologises as £436-a-night guest 'has to queue for biscuits'
An Edinburgh West End hotel manager has apologised after a guest slammed staff for having to “queue to buy a biscuit” after paying £436 for one night.
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James Bermingham of Virgin Hotels Collection on growth and synergies
Last year, Virgin Group combined its two hospitality businesses under a new parent brand, Virgin Hotels Collection. The consolidated portfolio comprises the Virgin Hotels brand and the company's ultraluxe Virgin Limited Edition properties. Hotels…
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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Tourists are fighting for the best spots at the beach with parasols
Spanish sunbed wars look to have escalated with tourists now battling for the best umbrella on the beach - by dashing out at the crack of dawn to mark their territory over prime shoreline parasols.
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Victims reveal the horrors of sex trafficking at more than 100 hotels
Sex trafficking survivors say the hotel chain ignored obvious signs that they were being trafficked to protect its profits. The company is set to face hundreds of lawsuits across the country, write Richard Hall and Alicja Hagopian…
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NUMA Group Buys UK’s Lifestyle Apart Hotel & Serviced Apartment Brand Native Places
The NUMA Group, Europe's leading operator of a fully digitalised hospitality platform, today announces the acquisition of a lifestyle apart hotel brand Native Places from Native Holdings. NUMA Group has acquired 100% of Native Places the short-stay…
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BlueRock Consulting launches the Luxury Hotel Benchmarking Report
BlueRock Consulting, a boutique management consulting firm launched the Luxury Hotel Benchmarking Report, providing financial performance metrics for the luxury hotel industry in the selected Mediterranean countries, based on participation and…
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The inside scoop: George Fleck
We chat to the vice president and global brand leader of W Hotels about its evolving identity and whether there are too many brands out there.
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